Experienced Customer Service Coordinator (Remote) - Swing Shift: Driving Resident Satisfaction and Community Engagement

At careerzynith, we're dedicated to providing exceptional living experiences for our residents, and we're seeking a talented Customer Service Coordinator to join our team. As a key member of our remote office, you'll play a vital role in shaping the future of our communities by delivering outstanding customer service and support to our residents, technicians, and project site team members. If you're passionate about making a difference in people's lives and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.

About careerzynith

careerzynith is a nationally recognized leader in apartment community management and development, committed to helping people in the communities we serve and making a positive difference in their lives. Our team members are the source of our success, and we challenge them to always be their best in our fast-paced, dynamic, and rewarding workplace. With a mission-driven approach, we're focused on building and operating top-quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families.

Job Summary

As a Customer Service Coordinator, you'll be responsible for receiving and recording maintenance service requests from residents via phone calls and online tickets. You'll handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up. This is a 100% remote role, and applicants must reside in a state where careerzynith operates.

Responsibilities

* Provide exceptional customer service to residents, technicians, and project site team members in a fast-paced environment

• Receive emergency and non-emergency service requests via online, email, or calls from residents
• Handle all calls, including troubleshooting and scheduling resident service request needs
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve
• Prioritize calls according to urgency and importance
• Create work orders and dispatch accordingly
• Schedule work orders, ensuring all work orders are processed in a timely manner to include online work orders and voicemails
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day
• Handle customer questions and concerns regarding service requests
• Dispatch and schedule pest control work orders
• Provide scheduling support for Deployed Spouses Program

Requirements

* High school diploma or GED equivalent

• 1-3 years of relevant work experience
• Advanced skills with Microsoft Office applications
• Outstanding verbal and written communication skills
• Excellent customer service skills
• Superb attention to detail
• Ability to manage time effectively
• Ability to make decisions and solve problems
• Ability to adapt and prioritize within a fast-paced environment

Preferred Qualifications

* Extensive customer service or administrative experience

• Experience with Yardi or other property management software
• Experience with scheduling/work order service ticket platforms

Compensation and Benefits

* Competitive salary, reflecting our commitment to attracting the best talent

• Generous time off policies, including 11 paid holidays (12 for MA employees), Generous Accrued Time Off increasing with years of service, Generous paid sick time, Annual day of service, Floating Holiday
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

Why careerzynith?

* A job you can be proud of: careerzynith is a mission-driven, national business focused on building and operating top-quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families.

• A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic, and rewarding workplace.
• A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.
• A team that cares: We value teamwork, innovation, diversity, and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss this role further. Apply for this job