Experienced Customer Service Representative – Remote Opportunity for Ultimate Medical Academy Grads

Join careerzynith, a global organization that values people-first culture and career growth, as a remote Customer Service Representative. Are you a recent Ultimate Medical Academy graduate looking for a challenging and rewarding career opportunity? Do you have a passion for delivering exceptional customer experiences? If yes, then we invite you to join careerzynith, a forward-thinking company that empowers its employees to grow and succeed in a dynamic and inclusive work environment.

About careerzynith

careerzynith is a global organization that has been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We pride ourselves on our people-first culture, where every employee is valued, respected, and empowered to contribute to our mission of delivering exceptional customer experiences. Our diverse team of game-changers from over 70 countries works together to help the world's best-known brands improve their businesses through tech-powered innovation.

Career Growth and Personal Development

As a remote Customer Service Representative at careerzynith, you'll have the opportunity to reimagine your career journey and develop new skills and competencies. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to career growth and development.

Key Responsibilities

As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• To be a recent Ultimate Medical Academy graduate or from one of our other recruiting partners
• 1+ year of customer service experience
• Some positions may require an associate degree or higher and/or a 2-year medical certification
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in it for you?

As an careerzynith employee, you'll enjoy a range of benefits, including:

• The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the best version of you!

If you're ready to take your career to the next level and join a company that values people-first culture and career growth, then apply today! We can't wait to hear from you and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

careerzynith is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply for this job