Experienced Customer Service Representative – Temporary Remote Position

At careerzynith, we're on a mission to revolutionize the way we approach customer service. As a dynamic and personable Customer Service Representative, you'll be the main point of contact for our clients, providing exceptional service and support via phone, email, SMS, and chat. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you!

About careerzynith

careerzynith is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. With a strong commitment to customer satisfaction and a passion for excellence, we're dedicated to building long-lasting relationships with our clients and partners. Our team is comprised of talented, creative, and caring individuals who share a common vision of revolutionizing the way we approach customer service.

The Position

As a Customer Service Representative at careerzynith, you'll play a critical role in providing exceptional service to our clients, answering questions about our products and services, and resolving issues with empathy, tact, and patience. This is a temporary, remote position that requires a strong set of professional, service-oriented phone skills and interpersonal skills.

Key Responsibilities

* Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.

• Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience.
• Communicate product recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns.
• Assist with administrative tasks for clients and other departments as needed.

You Have

* A positive and outgoing personality.

• Excellent written and verbal communication skills and the ability to actively listen.
• A strong set of professional, service-oriented phone skills and interpersonal skills.
• Preferred Qualifications:

+ Bachelor's degree preferred but not required + 1-2 years of customer service, help desk, or inside sales experience + Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.) + Experience with any (or all) of the following is a plus: Olark Chat, Zoho Email, Genesys phone systems. + Experience using AI tools to enhance client communication and access training knowledge across phone, email, and chat/sms support channels is a plus.

A Few Reasons Why This is the #BestJobEver

* careerzynith has been recognized as a Top Workplace by the Bay Area News Group 14 times!

• careerzynith is a purpose-driven company and a national leader in youth STEM education.
• Work from home, supported by a strong remote work infrastructure.

Our Company. Our Mission.

Join our cast of talented, creative people who care deeply about revolutionizing K-12 STEM education for the next generation of game designers, programmers, web and app developers, filmmakers, tech leaders, and entrepreneurs. careerzynith engages over 50,000 students a year through our on-campus and online programs and has over 500,000 alumni from 135 different countries. Since careerzynith's inception, the company has donated more than $7 million in scholarships to more than 14,000 students across the world. Learn more about careerzynith's initiatives.

Committed to Justice, Equity, Diversity, and Inclusion

At careerzynith, our mission is to build a place where ingenuity, diverse perspectives, and talent can flourish. While we have a guiding these efforts, every person on our team is responsible for creating an inclusive space where people can grow, thrive, and do their best work. As an equal opportunity employer, we foster a culture for advancement, contribution, and inspiration from all of our identities within careerzynith and our student community. We do not discriminate against any employee or applicant for employment based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

Compensation and Benefits

The pay range for this position is $16-20 per hour, depending on experience and geographical location. This position is eligible for 401(k) and other benefits as required by state or local law.

Job Types:

* Full-time

• Temporary
• Seasonal

Pay:

* $16.00 - $20.00 per hour

Expected hours:

* 40 per week

Benefits:

* 401(k)

• 401(k) matching
• Work from home

Shift:

* 8 hour shift

• Day shift

Work Location:

Remote

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job