Experienced Customer Service Representative – Utilities Account 100% Remote/Hybrid St. Louis, Missouri
Join our dynamic team at careerzynith, a leading provider of outsourced business processing solutions, and embark on a rewarding career journey as an Experienced Customer Service Representative – Utilities Account 100% Remote/Hybrid St. Louis, Missouri.
About careerzynith
careerzynith is a subsidiary of Continuum Global Solutions, LLC, a global leader in customer experience solutions. Our vision is to empower employees to reach unimaginable heights while growing our business to make a global impact. We foster a can-do culture that works together to make the ordinary exceptional. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry.
Are you ready to make a difference?
We are seeking an exceptional listener who aims higher, reaches farther, and acts bold. If you possess impressive communication skills, a willingness to help others, and a passion for delivering outstanding customer experiences, we want to hear from you. Our ideal candidate is a team player who is dedicated to creating sustainable value for customers via phone, email, chat, and correspondence.
Responsibilities:
As an Experienced Customer Service Representative – Utilities Account 100% Remote/Hybrid St. Louis, Missouri, you will be responsible for:
- Actively listening to customers to understand their concerns, needs, and building a rapport that makes them feel heard and cared for
- Providing essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
- Discovering solutions using tools and resources to help meet the customer's needs
- Empathizing and resolving concerns to simplify the customer's experience
- Navigating through multiple computer applications with speed and accuracy
Hybrid Work At Home Requirements:
* High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for (careerzynith will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
Additional Requirements:
* 18+ Years & High School diploma or its equivalent
- Minimum of 1 year of customer service call center experience
- Self-driven and able to focus on the same task/objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
- Must pass background check including credit review and assessments in training
Benefits & Perks:
* Hybrid Work Onsite – 2350 Market St in St. Louis Missouri
- Pay is $16.50 per hour + performance-based incentives
- Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
- Free secure and gated parking
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Training
- Hybrid Work Environment
- Opportunity for Professional Development
About Continuum Global Solutions, LLC
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.
Equal Opportunity Employer
careerzynith is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply for this job