Experienced Customer Service Specialist - German Speaker (Spain Remote) Temporary Opportunity
Join careerzynith on an Exciting Journey to Revolutionize Healthcare
Are you a highly motivated and detail-oriented Customer Service Professional with a passion for delivering exceptional experiences? Do you have a strong background in maintaining databases and a high level of proficiency in German? If so, we invite you to join careerzynith's Multicultural team, where you'll play a key role in shaping the future of healthcare.
About careerzynith
careerzynith is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We're committed to accelerating the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide. Our team of talented professionals from over 54 different nationalities is dedicated to creating intelligent connections that drive healthcare forward.
Position Purpose
We're seeking a Customer Service Specialist with experience maintaining databases in German to join our dynamic and committed team. As a key member of our team, you'll be responsible for updating reference databases with new products and changes in the German countries' markets, ensuring the quality of the data. You'll work closely with Local offices to identify and correct inaccurate data, delete data, or add new entries to make the reference files more complete.
Essential Functions
* Update reference databases with new products and changes in the German countries' markets, ensuring the quality of the data: Classify products, standardize and group data following the company hierarchies and business rules
- Identify required changes to the existing reference file
- Work together with Local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete
- Identify and resolve routine exceptions and issues
- Perform quality control of maintained data and apply corrections as required
- Maintain documentation of processes and procedures
Skills & Other Requirements
* High level of German and mandatory High-level English
- Valuable experience maintaining and updating databases
- High school graduate or equivalent
- Highly organized with experience of working accurately to tight deadlines
- Excellent and professional communication skills (telephone and email)
- Experience working for multi-national corporations is an advantage
Why Join careerzynith?
* Recognized as a Great Place to Work: careerzynith has been recognized by Great Place to Work as the third best company to work for in Spain (March 2020)
- FORTUNE Magazine's World's Most Admired Companies: careerzynith has been named to FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020)
- Award-winning Culture: careerzynith has been recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO) and awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year
- Global Recognition: careerzynith has been named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List, which recognizes the world's best service providers across a range of industries
careerzynith is an Equal Opportunity Employer
We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender, or other "protected status."
Career Growth Opportunities and Learning Benefits
At careerzynith, we believe that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You'll have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we're here to ensure you get there!
Work Environment and Company Culture Highlights
* Diverse and Inclusive Culture: careerzynith creates a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere
- Collaborative and Dynamic Work Environment: Our team of talented professionals from over 54 different nationalities is dedicated to creating intelligent connections that drive healthcare forward
- Opportunities for Growth and Development: careerzynith offers a range of training and development programs to help you achieve your career goals
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive Salary: We offer a salary that reflects your skills and experience
- Benefits Package: Our benefits package includes health insurance, retirement savings, and paid time off
- Perks: We offer a range of perks, including flexible working hours, remote work options, and access to our state-of-the-art facilities
How to Apply
If you're a motivated and detail-oriented Customer Service Professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We look forward to hearing from you! Apply for this job