Experienced Customer Support Admin – Retail Security Solutions
At careerzynith, we're on a mission to revolutionize loss prevention in the retail industry. Using cutting-edge technology and innovative solutions, we help retailers detect theft and protect their businesses. As a fully remote team, we're excited to invite skilled customer support professionals to join us in reshaping retail security.
About the Role
We're looking for a reliable, process-oriented, empathetic, and coachable Customer Support Admin with excellent written and verbal English skills. You will be focused on ensuring our most important customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. The position will be full-time in a contract-to-hire trial period to ensure it is a fit on both sides.
Responsibilities
As a Customer Support Admin at careerzynith, you will be responsible for:
- Sharing information on new products and services to customers to ensure they're up-to-date with the latest solutions
- Making warm calls to existing customers to check in and ensure they're not having issues with their cameras or our solutions
- Sending follow-up calls and emails to ensure customers are having no issues with their cameras and are on track to complete installations
- Identifying and fixing issues that customers and processes have as soon as you discover them to ensure customer happiness
- Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer satisfaction
Requirements
To be successful in this role, you will need:
- Excellent verbal English skills to effectively communicate with customers
- Excellent written English skills to draft clear and concise emails and other written communication
- 1+ years of customer-facing experience in a similar role
- Strong problem-solving skills to identify and resolve customer issues
- Excellent communication skills to effectively communicate with customers and internal stakeholders
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Full-time status (40 hours per week)
- Ability to work during US Eastern time zone
Why Join Us?
At careerzynith, we offer a competitive hourly rate of $5.00 - $6.00 USD (depending on experience) and other benefits where available. We're a dynamic and innovative company that's committed to revolutionizing retail security. We're looking for talented individuals who share our passion for innovation and customer satisfaction.
Career Growth Opportunities
As a Customer Support Admin at careerzynith, you'll have the opportunity to grow your career in a dynamic and innovative company. We offer training and development programs to help you develop your skills and advance your career. You'll have the opportunity to work with a talented team of professionals who are passionate about retail security and customer satisfaction.
Work Environment and Company Culture
At careerzynith, we're a fully remote team that values flexibility and work-life balance. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We're a company that's passionate about innovation and customer satisfaction, and we're looking for talented individuals who share our values.
How to Apply
Ready to join our mission to revolutionize retail security? Apply through our careers portal: We can't wait to hear from you! Apply for this job