Experienced Customer Support Associate – Client Satisfaction & Retention Specialist

At careerzynith, we're a pioneering leader in the compliance industry, recognized by Inc. 5000 and Deloitte Technology Fast 500. Our mission is to make compliance accessible and efficient for all businesses and nonprofits. We're a growing team of passionate professionals who are dedicated to delivering exceptional customer experiences. As a Customer Support Associate, you'll play a critical role in providing fast, friendly support to our clients, ensuring their satisfaction, and driving long-term retention and growth.

About careerzynith

careerzynith is a dynamic and innovative company that has expanded its reach to over 35,000 clients through the merger with Labyrinth, Inc. in 2021. We leverage advanced technology to simplify business licensing and legal entity management, making compliance more accessible and efficient for all businesses and nonprofits. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing any reasonable accommodations for individuals with disabilities within our application and interview process.

Job Summary

As a Customer Support Associate, you'll be the primary point of contact for clients whose accounts do not have a dedicated support person. Your primary objective will be to provide fast, friendly support, troubleshoot, and deliver an optimal and effective solution to client inquiries and problems. This role is critical to our business, as it often represents the only time a client interacts with a human at careerzynith.

Key Responsibilities

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Client Satisfaction

+ Provide excellent customer support by addressing inquiries and concerns promptly, completely, and effectively. + Provide consistently accurate and complete information. + Speak warmly and empathetically to clients while maintaining realistic expectations.

Conflict Resolution

+ Navigate client conflict by addressing it head-on in a professional, pleasant manner. + Convey a desire to collaborate and find a mutual solution. + Articulate solutions confidently, politely, and empathetically.

Client Retention & Growth

+ Consistently alert clients to Service Gaps to recommend additional products and services during the course of conversation. + "Tee up" conversations for Account Management about complex offerings. + Speak with conviction about our services and persuade clients to retain services that will benefit their organization.

Qualifications

* 1-3 years of work experience in a similar role in a business services environment utilizing Customer Support Software.

• Prior success in a customer service, sales, or other customer-facing role.
• Demonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager, call center for finance, insurance, medical, or similar).
• Demonstrated success in consistently meeting deadlines.
• Excellent written and oral communication skills as evidenced by the proper use of syntax, grammar, and vocabulary correctly within the context of the engagement. Written messages are organized, clear, and on-topic. Conversations demonstrate an articulate, confident, and appropriate tone.
• Familiarity with Google Suite or Microsoft Office.
• Ability to provide exceptionally attentive service in a fast-paced environment.
• Effectively multitask, manage time, and prioritize.
• Experience using and maintaining a knowledge base.
• Ability to solve complex problems and learn new information on-the-fly.
• 2+ years experience in client service, preferably in a business services environment utilizing Client Service Software.
• Attention to detail.

Preferred Qualifications

* College degree.

• Prior experience in customer support or another client-facing role for large B2B accounts ($100k+) and/or high-net-worth individuals.

Work Environment & Company Culture

careerzynith is a remote-friendly company, and this role can be performed from home. We're committed to providing a flexible and supportive work environment that allows our team members to thrive. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're passionate about delivering exceptional customer experiences and making compliance accessible and efficient for all businesses and nonprofits.

Compensation & Benefits

careerzynith offers a competitive base salary range of $50,000 - $55,000 USD, depending on factors such as skill set, experience, qualifications, and work location. Additionally, this role might be eligible for discretionary bonuses or commission payments. Our total compensation package includes health benefits, flexible paid time off, parental leave, fertility and adoption assistance, 401(k), and educational reimbursement.

Equal Opportunity Employer

careerzynith is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Accommodations

careerzynith is committed to providing any reasonable accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job