Experienced Customer Support Associate - Employee Assistance Program (EAP) – Remote Opportunity at careerzynith
About careerzynith
At careerzynith, we're dedicated to providing exceptional support to our clients through our innovative Employee Assistance Programs (EAPs). Our mission is to empower individuals to navigate life's challenges with confidence and resilience. As a leading provider of EAPs, we're committed to fostering a culture of care, compassion, and expertise. Our team of passionate professionals is driven by a shared vision of making a positive impact on people's lives.Job Summary
We're seeking an experienced Customer Support Associate to join our remote team at careerzynith. As a key member of our EAP support team, you'll play a vital role in connecting individuals with the resources they need to overcome life's obstacles. If you're a motivated and empathetic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Key Responsibilities
As a Customer Support Associate - EAP, you'll be responsible for:- Responding to incoming calls from members seeking support with careerzynith's EAP services
- Determining the purpose of each call by actively listening and interacting with callers to understand their needs
- Assessing client needs and communicating information regarding EAP services, including crisis situations and potential providers
- Performing research in databases to identify potential providers and scheduling appointments for members with counselors
- Entering member information into the EAP system and documenting interactions thoroughly
- Providing miscellaneous support, including administrative tasks and assisting team members with member inquiries
- Communicating effectively with internal stakeholders and making outbound calls to assist with member resources
Requirements
To succeed in this role, you'll need:- At least 1 year of experience in a call center environment, preferably in a social, psychological, or human service field
- Excellent communication and interpersonal skills, with the ability to empathize with clients and provide supportive guidance
- Technical requirements for personal residential internet service, including a hardwired connection (ethernet connection) and a minimum of 25mbps/3mbps broadband or fiber internet service
Benefits
As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package, including:- Full range of medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Numerous well-being programs, including education assistance and free development courses
- CVS store discount and Paid Time Off (PTO)
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping our team members grow and develop their skills. As a Customer Support Associate - EAP, you'll have access to:- Regular training and development opportunities to enhance your knowledge and expertise
- Opportunities for career advancement and professional growth within the company
- A supportive and collaborative work environment that encourages open communication and feedback
Work Environment and Company Culture
As a remote team member, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the values of empathy, compassion, and expertise, and we're committed to creating a positive and inclusive work environment that supports the well-being of our team members.Compensation and Perks
We offer a competitive salary and a comprehensive benefits package, including:- A competitive salary that reflects your skills and experience
- A comprehensive benefits package that includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan
- A fully-paid term life insurance plan and short-term and long-term disability benefits
- Numerous well-being programs, including education assistance and free development courses
- CVS store discount and Paid Time Off (PTO)