Experienced Customer Support Consultant – Blockchain, Emails, and Live Chats (LATAM) at careerzynith
Are you a tech enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in multicultural and multilingual environments? If so, we invite you to join our team as a Customer Support Consultant at careerzynith, a leading provider of SaaS, Software, and Hardware solutions. As a Customer Support Consultant, you will play a vital role in shaping the customer experience, mastering new skills, and achieving challenging goals in a dynamic and supportive environment.
Unlock Your Potential with careerzynith
At careerzynith, we believe in empowering our team members to reach their full potential. Our People First management approach fosters a culture of growth, learning, and collaboration. As a Customer Support Consultant, you will have the opportunity to:
- Provide exceptional customer support via chats, emails, and other communication channels
- Build positive and long-lasting relationships with customers from diverse backgrounds
- Meet and exceed team Key Performance Indicators (KPIs)
- Stay up-to-date with the latest cutting-edge technology and industry trends
- Work with customers' sensitive information while maintaining the highest level of security and confidentiality
- Apply the latest customer happiness practices to deliver exceptional experiences
- Develop a working knowledge of our clients' products and services
- Collaborate with developers and other departments of various IT companies
What You Need to Succeed in this Role
To excel as a Customer Support Consultant at careerzynith, you will need:
- Excellent English language skills (at least C1 level)
- At least 6 months of experience in a customer support role
- Experience in providing support via live chats and emails
- Familiarity with CRM systems, preferably Salesforce or Zendesk
- Personal or professional experience in trading, investments, or crypto
- Strong analytical and research skills
- A positive and responsible attitude
- A personal laptop or computer with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
A Great Plus:
* Experience with CRM systems, particularly Salesforce or Zendesk
Benefits and Perks
As a Customer Support Consultant at careerzynith, you can expect:
- Flexible scheduling to accommodate your needs
- The opportunity to work fully remotely from the comfort of your home office
- An inclusive international environment that values diversity and promotes collaboration
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- A work-life balance that prioritizes your well-being
- Responsive management that is invested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development and continuous learning
Who We Are
careerzynith is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages represented, we are a multicultural and multilingual organization that values diversity and promotes inclusivity. Since 2010, we have become an industry leader in premium outsourced customer support, with 8 hubs around the world.
Join Our Team
We welcome people with various backgrounds and experiences to join our team. If you are passionate about delivering exceptional customer experiences and are eager to learn and grow, we invite you to send your CV in English, highlighting your outstanding skills. Visit our website to learn more about careerzynith and our mission to provide world-class customer support.
Disclaimer
careerzynith is an equal opportunities employer. We are committed to providing a fair and unbiased assessment of candidates, regardless of their characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
Apply Now
To apply for this exciting opportunity, please visit our website or click on the link below: Apply for this job