Experienced Customer Support Executive – Amharic Speaking
Join careerzynith, a leading global fintech company, as we continue to revolutionize the world of online trading. With a diverse team of over 2,100 employees from more than 100 nationalities, careerzynith is the perfect place for global teamwork, incredible leadership, a learning culture, and constant development. As a Customer Support Executive – Amharic Speaking, you will play a vital role in providing exceptional support and issue resolution to our existing clients, ensuring they have the best possible trading experience.
Your Role at careerzynith
As a Customer Support Executive – Amharic Speaking, you will be responsible for providing top-notch support and issue resolution to our clients through various communication channels, including live chats, phone calls, and emails. You will work closely with our team to ensure that our clients receive the highest level of service, accuracy, and attention to detail. You will also have the opportunity to relocate to our Southeast Asia support office after the first 2 or 3 months, immersing yourself in a dynamic and multicultural environment.
Key Responsibilities:
• Process client requests and resolve issues via live chat, phone call, and email through the CRM system, ensuring accuracy and detail.
• Escalate issues to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request statuses accordingly.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the customer support manager.
• Perform other ad hoc tasks assigned by the customer support manager.
What Makes You a Great Fit:
• Minimum of 1 year of experience in a customer service-related role.
• Good communication skills in English and Amharic.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking capabilities.
• Customer service orientation.
• Bachelor’s degree or diploma in business administration or a related field.
• Self-motivated and highly reliable personality.
What We Offer Along the Way:
• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
• Generous time off, including 21 days of annual leave and paid sick leave.
• Allowance for sports club memberships or other physical exercise activities.
• Holiday flight tickets and accommodation coverage (within the yearly limit).
• Meal and transportation allowance.
• Education allowance for your children’s school and kindergarten fees.
• Outstanding team-building experiences and corporate parties.
Your Journey After Applying:
• First interview (up to 40 minutes).
• English Assessment (30 minutes).
• Written Capability Test (15 minutes).
• Verbal Capability Test (15 minutes).
• Final interview with your future team (1 hour).
Why Join careerzynith?
At careerzynith, we value diversity and inclusion, and we welcome individuals from all backgrounds to join our team. We are committed to creating a workplace where every individual is valued, respected, and empowered to succeed. As an equal opportunity employer, we believe that our diverse team is the key to our success, and we strive to promote gender equality for all genders in our workforce.
Ready to Take the Next Step?
If you are a motivated and customer-focused individual with excellent communication skills in English and Amharic, we encourage you to apply for this exciting opportunity. Join our team at careerzynith and be part of a dynamic and multicultural environment that values innovation, teamwork, and customer satisfaction.
Apply Now
Don't miss this chance to join a global fintech leader and take your career to the next level. Apply now and become a part of our careerzynith team.