Experienced Data Analyst – Customer Success Strategy at careerzynith
At careerzynith, we're revolutionizing the way businesses interact with their customers. Our Customer Success Strategy & Automation Team is dedicated to accelerating customer value, adoption, and retention by empowering the Customer Success organization to operate with consistency at a global scale. We're seeking an experienced Data Analyst to join our team and help drive best-in-class customer experience.
As a Data Analyst on our team, you'll play a critical role in turning complex customer data into actionable insights that inform retention, product adoption, and expansion strategies. You'll be a strategic partner to Customer Success leaders, surfacing trends and retention drivers that improve decision-making, scale best practices, and ultimately lead to more successful customers.
Job Description
About careerzynith
careerzynith is a leading provider of customer experience solutions, empowering businesses to deliver exceptional service and drive customer loyalty. Our software is built to bring a sense of calm to the chaotic world of customer service, and we're proud to power billions of conversations with brands you know and love.Job Summary
We're seeking an experienced Data Analyst to join our Customer Success Strategy & Automation Team. As a Data Analyst, you'll be responsible for analyzing customer data, building dashboards and reports, and providing insights to Customer Success leaders. You'll work closely with cross-functional stakeholders to drive CS analytics initiatives and support segmentation, headcount planning, and coverage model analysis.Responsibilities
- Analyze customer data including health scores, product usage, support trends, and CS engagement data
- Build dashboards and reports to track key metrics related to customer retention, adoption, and risk
- Partner with CS leadership to define success metrics and provide insight into their book of business and team performance
- Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity
- Provide retrospective analysis on churned customers to inform careerzynith's retention strategy
- Support segmentation, headcount planning, and coverage model analysis
- Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams
- Translate business questions into actionable reporting and dashboards
Qualifications
To be successful in this role, you'll need:- 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment
- Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred)
- Understanding of customer success, retention, and post-sales engagement models
- Strong business acumen and ability to tie analysis to strategic impact
- Experience working with cross-functional stakeholders, including CS, Sales, and Product
- Strong communication skills — ability to explain data insights to non-technical audiences
- Experience working as an analyst supporting Customer Success preferred
- Experience working with Gainsight, Salesforce, or Snowflake preferred
What We Offer
As a Data Analyst at careerzynith, you'll enjoy:- A competitive annualized base salary range of $113,000.00-$169,000.00
- The opportunity to work with a talented team of professionals who are passionate about customer experience
- A dynamic and inclusive work environment that values diversity, equity, and inclusion
- The flexibility to work remotely for part of the week and collaborate with colleagues in person at one of our many offices around the world
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- The opportunity to learn and grow with a company that is committed to innovation and customer satisfaction