Experienced Fiber Customer Support Analyst – Delivering Exceptional Service in a Dynamic Remote Environment
At careerzynith, we're passionate about connecting people to what brings them joy, and we're looking for a talented Fiber Customer Support Analyst to join our team. As a key member of our customer support team, you'll play a vital role in providing exceptional technical support and customer service to our Fios customers. If you're a dedicated customer service professional with a passion for technology and a knack for problem-solving, we want to hear from you.
About careerzynith
careerzynith is a leading provider of innovative communication and entertainment services. We're committed to empowering our customers to live, work, and play in a connected world. Our team is dedicated to driving innovation, creativity, and impact in the world, and we're looking for like-minded individuals to join our community.
What You'll Be Doing
As a Fiber Customer Support Analyst, you'll be the face of careerzynith, providing exceptional technical support and customer service to our Fios customers. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for a dedicated customer service professional with a passion for technology and a knack for problem-solving. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A strong understanding of communication and networking components
- Experience in a fast-paced call center environment
- A related Associate Degree or 2+ years of relevant experience
- Technical support call center experience (a plus)
Even Better If You Have
* A related Associate Degree or 2+ years of relevant experience
- Technical support call center experience
What We Offer
As a Fiber Customer Support Analyst at careerzynith, you'll enjoy a competitive salary, comprehensive benefits, and opportunities for career growth and development. Our benefits package includes:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Work Environment and Company Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of collaboration, inclusivity, and empowerment. We celebrate our employees' differences and strive to create a sense of belonging for everyone.
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a dedicated customer service professional with a passion for technology and a knack for problem-solving, we want to hear from you. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job
Note:
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply for this job