Experienced Full Stack Customer Experience Associate – Remote Call Center Operations

Join careerzynith, a leading telecommunications company, in its mission to create moments of real human connection. As an Experienced Full Stack Customer Experience Associate, you will be at the forefront of delivering exceptional customer experiences, troubleshooting technical issues, and upselling products and services. This is a remote opportunity, and you must live in Wichita, KS, Omaha, NE, OKC, OK, Baton Rouge, LA, Hampton Roads, VA, or a surrounding community within those states. About careerzynith careerzynith is a dynamic and innovative company that has been a leader in the telecommunications industry for over 120 years. With a strong commitment to customer satisfaction and employee well-being, we strive to create a work environment that is inclusive, collaborative, and supportive. Our benefits and award-winning culture make us a coveted place to work, and we are proud to serve six million homes and businesses across the country. What You'll Do As a Full Stack Customer Experience Associate, you will be responsible for: * Providing world-class customer service by assessing customers' needs, suggesting products and services, adjusting billing, and arranging product solutions * Troubleshooting technical issues and resolving customer complaints in a timely and professional manner * Upselling products and services to customers, ensuring they have the best possible experience with our services * Working collaboratively with other teams to ensure seamless customer experiences * Staying up-to-date with industry trends and developments to continuously improve customer service and product knowledge What's In It for You? * Competitive pay, with opportunities for bonuses and incentives * Comprehensive benefits package, including health insurance, retirement planning, and paid time off * Opportunities for growth and development, with training and support to help you succeed * Flexible work arrangements, including remote work options * A dynamic and inclusive work environment, with a focus on collaboration and innovation * Access to the latest technology and tools, to help you deliver exceptional customer experiences * Discounts on Cox services, including internet, TV, and phone * Opportunities to participate in community outreach and volunteer programs Who You Are * You are a customer-focused individual with a passion for delivering exceptional experiences * You have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment * You are adaptable and flexible, with a willingness to learn and grow with the company * You have a strong understanding of customer service principles and practices * You are confident in your ability to troubleshoot technical issues and upsell products and services * You are a team player, with a willingness to collaborate with others to achieve common goals Qualifications * High school diploma or equivalent required; relevant work experience a plus * 6 months of experience providing customer service or selling products and services * Must live in Wichita, KS, Omaha, NE, OKC, OK, Baton Rouge, LA, Hampton Roads, VA, or a surrounding community within those states * High-speed internet connection available in your home * Preferred qualifications include: + 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues + 6+ months of experience working in a position that requires meeting sales goals + Keen aptitude for helping customers and a customer experience focus + 1-2 years of work experience in a customer service role, not necessarily specific to call centers + Enthusiastic and personable, with the ability to adapt and thrive in constant change + Previous telecommunications experience About Our Culture At careerzynith, we strive to create a work environment that is inclusive, collaborative, and supportive. We believe in empowering our employees to build a better future, and we offer a range of benefits and programs to support their growth and well-being. Our award-winning culture is built on a foundation of mutual trust, respect, and open communication, and we are proud to be an Equal Employment Opportunity employer. Join the careerzynith Team If you are a customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Full Stack Customer Experience Associate, you will have the chance to make a significant impact on our customers' lives and to grow and develop your skills in a dynamic and innovative company. Apply now and take the first step towards a rewarding new role.

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