Experienced Full Stack Customer Service Representative – Hybrid Sales and Service
Job Description:
About careerzynith
At careerzynith, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional customer experiences. As a global leader in communications and technology, we're committed to connecting people with their world, everywhere they live and work. Our mission is to redefine customer service, creating meaningful connections with each customer and introducing the latest technology, services, and offers to help our customers stay connected to what matters most.Join Our Team
We're seeking an experienced Full Stack Customer Service Representative to join our team in a hybrid-remote position. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. If you're ready to take the lead as the voice of careerzynith, we'd love to hear from you!About the Role
As a Full Stack Customer Service Representative, you'll be responsible for handling customer interactions (calls, chats, emails) in a fast-paced environment. You'll accurately resolve issues related to service, billing, payments, and collections, explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed. You'll also build customer confidence and loyalty by resolving issues, support various customer inquiries, including technical issues, and work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime.Key Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime.
What We're Looking For
We're looking for individuals who possess unwavering customer focus, a strong work ethic, adaptability, problem-solving skills, and attention to details. If you're a team player who is passionate about delivering exceptional customer experiences, we want to hear from you!Benefits and Perks
As a member of our team, you'll enjoy a range of benefits and perks, including:- Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available) and careerzynith home phone.
- Tuition reimbursement program.
- Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave.
- Medical/Dental/Vision coverage.
- 401(k) plan.
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement.
- Disability Benefits (short term and long term).
- Life and Accidental Death Insurance.
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
- Employee Assistance Programs (EAP).
- Extensive employee wellness programs.