Experienced Full Stack Customer Service Representative – Remote Chat Support
Are you passionate about delivering exceptional customer experiences and navigating the ever-evolving world of e-commerce? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join careerzynith, a leading online destination for home and garden enthusiasts, as a Remote Chat Service Agent. At careerzynith, we're committed to revolutionizing the way people shop for their homes. Our award-winning Customer Service Team is at the forefront of this mission, leveraging technology and human empathy to build customer trust and loyalty. As a Remote Chat Service Agent, you'll play a vital role in ensuring that our customers receive seamless support and exceptional experiences across multiple channels.
About careerzynith
careerzynith is one of the world's largest online destinations for the home, with a global presence and a team of innovators, risk-takers, and trailblazers who celebrate our differences and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better careerzynith – and world – for all.
What You'll Do
As a Remote Chat Service Agent, you'll be responsible for:
- Independently troubleshooting, problem-solving, and resolving customer service inquiries while building a relationship with the customer
- Providing service to customers on multiple channels (Chat and Mobile messaging, with opportunities to engage with customers via other methods as your role progresses or based on business needs)
- Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
- Continuously looking for areas of improvement and communicating trends in customer calls to leadership as appropriate
- Simultaneously navigating multiple customer conversations using software applications and careerzynith tools/resources
- Demonstrating conflict management skills and maintaining professional composure
- Demonstrating excellent verbal and written communication using multiple channels and platforms
What You'll Need
To succeed in this role, you'll need:
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Resourcefulness and the ability to independently problem-solve
- Ability to work with multiple customers simultaneously while appropriately prioritizing and engaging with their issues
- Excellent relationship-building skills with a passion for helping others
- Strong organization and multi-tasking skills
- A successful track record working in a high-volume environment
- Regular and reliable attendance
- Equivalent customer-facing work experience
- Excellent written and verbal communication skills
- Strong typing skills and experience navigating computer-based tools
What We Offer
As a Remote Chat Service Agent at careerzynith, you'll enjoy:
- Competitive hourly pay rate starting at $15 an hour with a cost of living adjustment and tenure-based increases as early as 6 months
- Quarterly performance bonus of up to $2,200
- Referral bonus of $500 per eligible referral
- Health, Vision, and Dental Insurances (coverage starts on Day 1!)
- 401(k) with company match up to 4%
- Paid Time Off (start accruing time immediately)
- 7 Paid Federal Holidays and 1 Floating Holiday
- Paid/Unpaid Parental Leave options
- Eligible Tuition Reimbursement (up to $5,250)
- careerzynith Employee Discount
- Volunteer Day for Community Service (Paid Day Off)
Assistance for Individuals with Disabilities
careerzynith is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, we will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact [email protected].
Take the Next Step
Are you ready to join a dynamic team of innovators and make a meaningful impact on the lives of our customers? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job
About careerzynith
careerzynith is a leading online destination for home and garden enthusiasts, with a global presence and a team of innovators, risk-takers, and trailblazers who celebrate our differences and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better careerzynith – and world – for all.
Equal Opportunity Employer
careerzynith is an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Candidate Privacy Notice
careerzynith is committed to protecting the personal data of our candidates. We process your personal data in accordance with our Candidate Privacy Notice, which can be found here: https://www.careerzynith.com/careers/privacy. If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data, please contact us anytime at [email protected].
Company Overview
careerzynith focuses on E-Commerce, Home & Garden, Home Decor, and Furniture. Our company has offices in Boston and Berlin. We have a large team that's between 501-1000 employees. To date, careerzynith has raised $716M of funding; our latest round was closed on October 2014 at a valuation of $2.4B. You can view our website at http://www.careerzynith.com/ or find us on Twitter, Facebook, and LinkedIn. Apply for this job