Experienced Full Stack Customer Service Representative – Remote Contact Center
At careerzynith, we're on a mission to provide exceptional customer experiences through innovative solutions and a passion for people. As a Remote Contact Center Chat Representative, you'll be the face of our organization, serving our members' needs through various channels, including chat, messaging, email, and phone. If you're a motivated individual with excellent communication skills and a passion for sales, we want to hear from you!
About careerzynith
careerzynith is a leading financial institution dedicated to providing top-notch services to individuals and families throughout the state of Louisiana. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to faith, diversity, and inclusivity has created a unique culture that values individual talents and promotes a safe and inclusive work environment.
A Day in the Life of a Remote Contact Center Chat Representative
As a Remote Contact Center Chat Representative, you'll be responsible for:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of careerzynith's products and services.
Key Responsibilities:
* Provide exceptional customer service through various communication channels.
- Resolve member inquiries and issues in a timely and professional manner.
- Cross-sell careerzynith products and services to meet member needs.
- Maintain accurate records and documentation of member interactions.
- Collaborate with internal teams to ensure seamless member experiences.
Essential Qualifications:
* High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Preferred Qualifications:
* Previous experience in a financial institution or related industry.
- Familiarity with careerzynith's products and services.
- Certification in customer service or a related field.
Skills and Competencies:
* Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in Microsoft Office products, especially Word, Excel, and PPT.
- Strong attention to detail and accuracy.
Career Growth Opportunities and Learning Benefits:
* Opportunities for professional growth and development through training and mentorship programs.
- Access to industry-leading tools and technologies.
- Collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
Work Environment and Company Culture:
* Remote work environment with flexible scheduling.
- Collaborative and supportive team culture.
- Opportunities for professional growth and development.
- Recognition and rewards for outstanding performance.
Compensation, Perks, and Benefits:
* Competitive hourly rate ($17.00 - $20.80).
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Employer-paid group life insurance and voluntary dependent life insurance.
- Paid vacation and sick leave.
- 15 paid holidays, including a cultural floating holiday.
- 401K plan with a 5% discretionary profit share contribution and dollar-for-dollar match of up to 5%.
- Paid time off to volunteer with approved non-profits and charities.
- Tuition reimbursement program.
Why Join careerzynith?
* Opportunity to work for a leading financial institution with a rich history and commitment to faith, diversity, and inclusivity.
- Collaborative and supportive team culture.
- Opportunities for professional growth and development.
- Recognition and rewards for outstanding performance.
How to Apply:
If you're a motivated individual with a passion for customer service and sales, we encourage you to apply now! Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job