Experienced Full Stack Customer Service Representative – Remote Work Opportunity at careerzynith
Introduction
At careerzynith, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a leading healthcare provider, we're committed to transforming the way we deliver care, making it more personal, convenient, and affordable. We're seeking an experienced and compassionate Full Stack Customer Service Representative to join our team, working from the comfort of your own home. If you're a people person with a passion for helping others, we want to hear from you!
About careerzynith
careerzynith is a dynamic and innovative healthcare organization that's dedicated to putting our heart into every moment of our customers' health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We're anchored in our brand, with heart at its center, and our Heart At Work Behaviors support this purpose. We want everyone who works at careerzynith to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
Job Summary
As a Full Stack Customer Service Representative, you'll be providing telephone assistance to Aetna Medicaid members and providers, answering an array of inquiries, and ensuring an excellent experience for our callers. You'll be working from home, with high-speed internet connectivity and secure service via an ethernet cable. We provide the equipment and training you need to succeed in this role.
Responsibilities
* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
- Company provides equipment and training.
- Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
- Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
Key Requirements
* Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
- Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
- Must be able to work from home and prove to be self-sufficient
Preferred Qualifications
* Experience with working remotely in a call center setting
- Experienced with Medicaid and Medicare
Education
* High school diploma or equivalent
Compensation and Benefits
The typical pay range for this role is: $17.00 - $25.15. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. careerzynith also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO” or vacation pay), as well as paid holidays throughout the calendar year.
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping our colleagues grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career development resources to support your success. Whether you're looking to advance in your current role or explore new opportunities, we're here to support you every step of the way.
Work Environment and Company Culture
Our work environment is designed to be collaborative, inclusive, and supportive. We believe in fostering a culture of respect, empathy, and open communication. Our colleagues are passionate about delivering exceptional customer experiences, and we're committed to creating a workplace that's engaging, challenging, and rewarding.
How to Apply
If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application today, and let's work together to make a difference in people's lives. Apply for this job