Experienced Full Stack Product Manager – Customer Service Innovation
At careerzynith, we're on a mission to revolutionize the way people interact with our services. As a passionate and driven individual, we're looking for a seasoned Product Manager to join our Customer Service Innovation team. This is an exciting opportunity to shape the future of our contact center platform and drive exceptional customer experiences.
About careerzynith
careerzynith is a leading entertainment company that has captured the hearts of over 200 million individuals worldwide. When our customers sit down to watch their favorite shows, movies, and games, we want to ensure that nothing gets in the way of their entertainment experience. Our Customer Service (CS) team is dedicated to helping our customers when they need assistance, and our CS Innovation group is responsible for developing the right tools and technologies to support the growth and adaptability of our customer support business.
Job Summary
As a Product Manager, you'll be responsible for leading and overseeing the development of our contact center platform, working closely with cross-functional teams, including design, engineering, operations, and data science. You'll have the opportunity to collaborate with external partners and vendors to deliver a top-tier platform experience that enables our customer support team to provide exceptional customer experiences.
Key Responsibilities
* Provide product management leadership to our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external partners and vendors.
- Assist in defining strategy, capturing requirements, prioritizing, identifying risks, and obstacles, delivering, and creating a roadmap.
- Work closely with every CS functional team to better understand their vision and challenges and deliver the best solutions together.
- Manage integrations and adoption of products, including close collaboration with our engineering and data science teams as well as external partners and vendors.
- Grasp differences in support expectations in various regions around the world and designer experience as well.
- Grow product management responsibility to other tools as business needs present.
- Embody the unique careerzynith culture.
What We're Looking For
* 4+ years of experience in product management for consumer or internal-facing products.
- Ability to make tough decisions informed by both data and judgment.
- Deep focus on delivering an exceptional customer and support experience.
- Proven track record of executing projects that quantifiably improved customer and support experiences.
- Organizational leadership and influence without authority.
- Exceptional written and verbal communication skills: great updates and presentations, ability to build trust and create collaborative organizations cross-functionally is critical.
- Ability to motivate, propel, and lead creators and designers.
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether an external or in-house build.
- Related experience focusing on Customer Support.
- Experience working on global products is also useful.
Why Join careerzynith?
* Competitive salary and benefits package.
- Opportunity to work with a talented and diverse team.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
- Recognition and rewards for outstanding performance.
- Flexible work arrangements, including remote work options.
How to Apply
If you're a motivated and experienced product manager looking for a new challenge, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply for this job