Experienced Full Stack Remote Admin/Customer Service/HR Professional – Workforce Management and Customer Experience Expert

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote role? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we encourage you to apply for this exciting opportunity to join careerzynith's Experience Team as a remote Admin/Customer Service/HR Professional.

About careerzynith

careerzynith is a global consulting company with a rich history of innovation and excellence in the HR and tech space. Established in 2000, we have grown to become a leading provider of workforce management platforms and employer of record services, helping companies engage with workers across the United States and Canada. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that values collaboration, creativity, and growth.

The Role

As a remote Admin/Customer Service/HR Professional, you will be an integral part of our Experience Team, responsible for managing our customers/workforce throughout their entire lifecycle. Your primary focus will be on delivering exceptional customer service, responding to incoming inquiries, and resolving issues in a timely and professional manner. You will also be responsible for navigating our proprietary workforce management software and other vendor systems to support incoming queries.

Key Responsibilities

* Utilize critical thinking skills to analyze problems and produce solutions

• Employ a solutions-focused mindset to resolve incoming worker and client issues
• Deliver excellent customer service to our growing workforce and client base through timely, personable response to incoming inquiries via phone and email
• Navigate our proprietary workforce management software and other vendor systems fluently and utilize the information housed by these to support incoming queries
• Represent the company's tone of voice and core values in every interaction internally and externally
• Demonstrate understanding of the wider business and industry and establish yourself as an expert in employment services both internally and externally
• Work collaboratively with all departments to provide a seamless experience to both workers and clients and contribute materially to ideas to improve processes
• Contribute to internal company culture by employing a team-first mindset

About You

* You are looking for a fully remote position

• You have worked for over 2 years in an Administration or Customer Success (CS) position, ideally in the HR/Staffing industry or with a SaaS company
• You have experience working with CS ticketing systems
• You have loads of initiative, love organizing and balancing lots of things at once, while able to quickly identify and prioritize what's urgent
• You are a people person with engaging written and spoken communication skills, who is comfortable handling even challenging conversations with a positive, empathetic, and calm approach
• You have a high attention to detail. Every interaction and input matter.
• You are a resourceful learner, a critical thinker, solutions-focused, and can explain complex terms simply

What We Offer

* Full-time, 40 hours per week

• Schedule: Monday – Friday 9:00 AM – 6:00 PM EST
• Fully remote role – we do require that you have an adequate and reliable internet connection (ideally with a minimum of 50mbps/50mbps), and have a workspace/office set-up that is fully-functioning, where you can work without interruption and background disruptions
• Competitive salary ($43,888 - $45,000.00 per year)
• Contribution towards medical care with elective options for dental, vision, disability, and life insurance
• Generous PTO policy – 10 days' vacation time + 1-week sick/personal time off to be taken at your discretion
• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Why Join careerzynith?

* We offer a dynamic and supportive work environment that values collaboration, creativity, and growth

• We provide opportunities for professional development and career advancement
• We offer a competitive salary and benefits package
• We are a global company with a diverse and inclusive culture
• We are committed to delivering exceptional customer experiences and making a positive impact in the lives of our customers and employees

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding remote role, we encourage you to apply for this exciting opportunity to join careerzynith's Experience Team as a remote Admin/Customer Service/HR Professional. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today! Apply for this job