Experienced German Customer Service Representative – Healthcare Industry Expert
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a German Customer Service Representative, you'll play a vital role in driving our success by providing top-notch support to our clients in the healthcare industry. If you're passionate about delivering outstanding service, have a knack for building strong relationships, and are fluent in German, we want to hear from you!
About careerzynith
careerzynith is a leading provider of innovative solutions in the healthcare industry. Our team of experts is dedicated to delivering exceptional customer experiences that exceed our clients' expectations. We're proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration.
Key Responsibilities
As a German Customer Service Representative, you'll be responsible for:
- Answering inbound and outbound calls from existing and new customers, ensuring a top-quality service experience
- Proactively addressing all queries related to our business, providing expert product knowledge and solutions
- Taking orders and bookings via external and internal calls, managing email queries with precision and care
- Demonstrating a professional approach, building rapport with each customer, and showcasing extensive knowledge of our product ranges
- Facilitating calls from B2B and B2C clients, providing tailored solutions to meet their unique needs
Personal Specification
To succeed in this role, you'll need:
- Previous experience in a similar role (desired but not essential)
- Customer service experience (desired but not essential)
- Self-motivation, a 'can-do' attitude, and a passion for delivering exceptional service
- Attention to detail, high-level communication skills, and the ability to build strong relationships with customers
- Fluency in German (spoken and written)
- Computer literacy and proficiency in using various software applications
- A strong desire to deliver the highest quality service to our clients' customers
Shift Options
We offer three flexible shift options to accommodate your needs:
- Shift 1: £25,000 per year, 5-week rotational shift
+ Week 1: Monday to Friday, 07:00 - 15:15 + Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45 + Week 3: Monday to Friday, 11:00 - 19:15 + Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15 + Week 5: Monday to Friday, 11:45 - 20:00
- Shift 2: £25,075 per year, 5-week rotational shift
+ Week 1: Monday to Friday, 07:00 - 15:15 + Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45 + Week 3: Monday to Friday, 11:00 - 19:15 + Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15 + Week 5: Monday to Friday, 11:45 - 20:00
- Shift 3: £27,350, Monday, Tuesday, Wednesday, and Friday, 11:45 - 20:00, and Saturday, 08:00 - 16:15
Additional Benefits
As a valued member of our team, you'll enjoy:
- Contributory pension scheme of up to 6%
- Opportunity to buy and sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Why Join careerzynith?
At careerzynith, we're committed to creating a supportive and inclusive work environment that fosters growth, learning, and collaboration. As a German Customer Service Representative, you'll have the opportunity to:
- Develop your skills and expertise in a dynamic and fast-paced industry
- Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a competitive salary and benefits package
- Take advantage of our flexible shift options to balance your work and personal life
- Contribute to the success of a leading provider of innovative solutions in the healthcare industry
Are You the One We're Looking For?
If you believe you have what it takes to deliver exceptional customer experiences and are passionate about working in the healthcare industry, we want to hear from you! Submit your application today and take the first step towards an exciting new career with careerzynith. Apply for this job