Experienced ITM Customer Service Specialist III – Remote Opportunity at careerzynith
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than careerzynith, a leading innovator in the financial services industry. We're seeking an experienced ITM Customer Service Specialist III to join our team, and we're excited to offer a unique opportunity to grow your career in a remote setting.
About careerzynith
careerzynith is a forward-thinking organization that's revolutionizing the way people interact with financial services. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a leader in the industry. As a remote employee, you'll be part of a talented team that's dedicated to delivering exceptional service to our customers, while enjoying the flexibility and work-life balance that comes with working from home.
Job Summary
As an ITM Customer Service Specialist III, you'll be responsible for delivering top-notch service to our customers, both internal and external, through various channels, including phone, email, and online chat. You'll be the face of careerzynith, providing expert guidance and support to our customers, while also driving sales and revenue growth through cross-selling and upselling opportunities. If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you!
Key Responsibilities
* Deliver enthusiastic, professional quality service to customers and bank personnel through various channels, including phone, email, and online chat
- Serve as a service center liaison outside of normal business hours, providing expert guidance and support to customers
- Maintain accurate department records, including telephone call statistics and customer account information
- Process telephone transfers, loan payments, and stop payments requests, while also quoting loan payoffs and resetting electronic banking PINS
- Monitor and respond to online chats from our website, while also maintaining and applying knowledge of regulations governing transactions in relation to banking services
- Assist customers with Internet Banking and Bill Pay, including resetting passcodes and guiding them through the Internet Banking website
- Provide video teller assistance for ITMs, while also answering debit card inquiries and resetting PINs
- Maintain accurate records and reports, while also identifying sales referral opportunities and making appropriate referrals and participating in sales campaigns as identified
Additional Responsibilities
* Maintain accurate department records, including telephone call statistics and customer account information
- Keep abreast of all bank products and services, while also cross-selling to existing and prospective customers
- Perform any other duties assigned by supervisor, while also maintaining a positive work environment with coworkers and customers
Qualifications
* High school graduate or equivalent
- Extensive knowledge of deposits, loans, and banking products and services, with a minimum of two years customer service experience or related experience
- Financial Call Center experience preferred but not required
- Ability to work independently, while also performing repetitive tasks and sitting for extended periods of time
- Ability to travel to office for periodic meetings and training, while also working outside normal banking hours
- Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.)
- Attention to detail, relationship builder, flexible and dependable, good communication skills, both verbal and written
- Demonstrates proficiency and commitment to excellence in performance of duties
Standards of Performance
* Report to work in a timely manner using secure remote connection
- Complete work accurately and efficiently, while avoiding distractions and using the right technology and following the "Work from Home" guidelines
- Maintain positive work-environment with coworkers and customers, while also conducting customer relations in a manner that will enhance the overall marketing effort of the bank
- Provide courteous and professional service to all customers, while also requiring ability to work well with others and follow all company policies and procedures
- Must meet technical requirements, including internet speed test of 10 Mbps download/5Mbps upload, with a latency of 50ms or less
What We Offer
* Competitive salary and benefits package
- Opportunity to grow your career in a dynamic, fast-paced environment
- Flexible work schedule and remote work arrangement
- Comprehensive training and development programs
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
How to Apply
If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application today, and join our team at careerzynith. We can't wait to meet you! Apply To This Job
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job