Experienced Night Shift Customer Service Representative (Remote) – Join careerzynith's Logistics Team!

At careerzynith, we're passionate about revolutionizing the logistics industry with cutting-edge technology and exceptional customer service. As a Night Shift Customer Service Representative, you'll be an integral part of our 3rd shift operations, working remotely from the comfort of your own home. If you're a calm-under-pressure professional with excellent communication skills and a passion for logistics, we want to hear from you!

About careerzynith

careerzynith is a leading logistics company that's dedicated to providing top-notch transportation solutions to our customers. With a strong focus on innovation and customer satisfaction, we're constantly looking for talented individuals to join our team. Our company culture is built on a foundation of teamwork, open communication, and a commitment to excellence.

Shift Details

As a Night Shift Customer Service Representative, you'll work Sunday through Thursday, 10:00 p.m. – 6:30 a.m. CST. While this is a remote position, you must live within 35 miles of Kaukauna, WI, to facilitate in-office training. We understand the importance of work-life balance, and our flexible schedule allows you to enjoy a better balance between your personal and professional life.

About the Role

As a Night Shift Customer Service Representative, you'll be responsible for:

• Scheduling, assigning, and monitoring loads using TruckMate or similar Transportation Management Systems (TMS)
• Communicating with drivers and driver managers to align schedules and priorities
• Monitoring load progress to ensure on-time pickup and delivery
• Addressing customer and driver concerns with professionalism and clarity
• Balancing the needs of drivers, dispatchers, and customers to ensure smooth night operations
• Maintaining accurate records and inputting updates within our systems

Key Responsibilities

* Provide exceptional customer service to drivers and customers via phone, email, and chat

• Utilize TruckMate or similar TMS to schedule, assign, and monitor loads
• Communicate with drivers and driver managers to ensure smooth operations
• Monitor load progress to ensure on-time pickup and delivery
• Address customer and driver concerns with professionalism and clarity
• Maintain accurate records and input updates within our systems

What We're Looking For

* Prior experience in a transportation, dispatch, or logistics support role

• Familiarity with TruckMate or similar TMS (a strong plus)
• Excellent written and verbal communication skills
• Strong attention to detail and multitasking abilities
• Ability to stay organized and focused during overnight hours
• Tech-savvy, self-motivated, and comfortable working independently
• Must be located in the U.S. and authorized to work in the U.S.

Essential Qualifications

* High school diploma or equivalent required

• 1-2 years of experience in a transportation, dispatch, or logistics support role
• Familiarity with TruckMate or similar TMS (a strong plus)
• Excellent written and verbal communication skills
• Strong attention to detail and multitasking abilities

Preferred Qualifications

* Associate's or bachelor's degree in a related field (transportation, logistics, business, etc.)

• 2-3 years of experience in a transportation, dispatch, or logistics support role
• Experience with transportation management systems (TMS)
• Strong analytical and problem-solving skills

Skills and Competencies

* Excellent written and verbal communication skills

• Strong attention to detail and multitasking abilities
• Ability to stay organized and focused during overnight hours
• Tech-savvy, self-motivated, and comfortable working independently
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits

At careerzynith, we're committed to helping our employees grow and develop their careers. As a Night Shift Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in transportation management systems (TMS)
• Take on additional responsibilities and leadership roles
• Participate in training and development programs
• Collaborate with cross-functional teams to drive business results

Work Environment and Company Culture

At careerzynith, we're passionate about creating a positive and inclusive work environment. As a Night Shift Customer Service Representative, you'll enjoy:

• A 100% remote position – work from home and enjoy a better work-life balance
• Stable hours – consistent 3rd shift schedule, Sunday through Thursday
• Supportive team culture and responsive leadership
• Opportunity to grow with a company that values your contribution
• Make a real impact in a mission-critical role

Compensation, Perks, and Benefits

As a Night Shift Customer Service Representative, you'll enjoy:

• Competitive hourly rate: $20.00 - $23.00 per hour
• Full-time position with expected hours of 40 per week
• Comprehensive benefits package, including:

+ 401(k) + 401(k) matching + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance + Work from home

Ready to Apply?

If you're a motivated and detail-oriented individual with a passion for logistics, we want to hear from you! Click the link below to submit your application and join our team of dedicated professionals. Apply for this job