Experienced Part-Time Customer Service Representative – Remote Opportunity with careerzynith

Join a dynamic team that's making a tangible difference in the lives of our customers. careerzynith is seeking a highly skilled and dedicated Part-Time Customer Service Representative to join our remote team. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

About careerzynith

careerzynith is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. With a strong commitment to excellence, we strive to create a positive impact on our customers, employees, and the communities we serve. Our remote work environment offers the flexibility and autonomy to work from anywhere, while still being part of a dynamic and collaborative team.

Job Summary

We are seeking a highly motivated and customer-focused Part-Time Customer Service Representative to join our remote team. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our internal and external clients, trading partners, and vendors who utilize our products. This is an exciting opportunity to grow your career and develop your skills in a fast-paced and dynamic environment.

Key Responsibilities

* Answer a high volume of inbound technical phone calls in an efficient, courteous, and accurate manner

• Troubleshoot, diagnose, and resolve technical issues with high First Contact Resolution rates (FCR)
• Follow established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
• Document all issues, comments, and resolutions in our software system applications
• Collaborate with internal teams to resolve complex issues and improve customer satisfaction

Essential Functions

* Answering a high volume of inbound technical phone calls

• Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR)
• Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
• Documenting all issues, comments, and resolutions in our software system applications

General Requirements

* Ability to work in a fast-paced dynamic environment

• Open to coaching, adaptable, and willing to try innovative approaches
• Dedicated quiet workspace
• Reliable high-speed internet connection required

Qualifications

* High school diploma, GED certificate, or equivalency

• Associate or bachelor's degree in healthcare management preferred
• Minimum of two years' experience in customer service, including six months in a lower-level customer care representative role
• Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred

Technical Competencies

* Technical expertise with specialized applications, including knowledge of hardware, software, applications, and preferred vendor systems

• Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g., 837, 835, 270/271, and 276/277) preferred

Behavioral Competencies

* Excellent verbal communication and written documentation skills

• Strong customer service skills
• Ability to work in a fast-paced team environment with excellent organizational skills

Salary and Other Compensation

* The hourly rate for this position is between $17.50 - $19.00 per hour, depending on experience and other qualifications of the successful candidate

• This position is also eligible for careerzynith's discretionary annual incentive program, based on performance and subject to the terms of careerzynith's applicable plans

Benefits

* careerzynith offers a comprehensive benefits package, including: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan

Career Growth Opportunities

* careerzynith offers a clear career path within our Call Center, with opportunities for growth and advancement for solid performers

• Opportunities for growth throughout our organization, once proven successful in the Call Center role

Work Environment and Company Culture

* careerzynith is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• Our remote work environment offers the flexibility and autonomy to work from anywhere, while still being part of a dynamic and collaborative team
• careerzynith is a dynamic and innovative organization that encourages creativity, experimentation, and continuous learning

How to Apply

If you have the skills and passion we're looking for, please submit your application today. careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job