Experienced Part-time Remote Customer Success Representative – Scaling careerzynith’s Growth
Are you a customer-centric professional with a passion for data-driven decision making and a knack for delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join careerzynith as a part-time remote Customer Success Representative, where you'll play a vital role in scaling our growth and helping us achieve our mission.
About careerzynith
careerzynith is a leading innovator in the industry, dedicated to empowering businesses and individuals to reach their full potential. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact through cutting-edge solutions and exceptional customer experiences. As a Customer Success Representative at careerzynith, you'll be part of a dynamic team that's passionate about delivering results-driven solutions and building long-lasting relationships with our clients.
The Role
We're seeking an experienced, passionate, and humble Customer Success Representative to join our team. This part-time remote role is a unique blend of Customer Success (proactive) and Customer Support (reactive), requiring a high degree of attention to detail, punctuality, and professionalism in all communications. As a Customer Success Representative at careerzynith, you'll be responsible for:
- Monitoring real-time metrics to maintain healthy call center production and proactively addressing any signs of poor health
- Promptly answering inbound support emails and responding to customer inquiries and service requests in a professional and courteous manner
- Communicating with careerzynith's Operations and Product departments, and BPO leads to solve issues related to the ordering platform or agent staffing
- Supporting the onboarding of new customers by creating accounts in careerzynith's database, verifying telephony setup, and answering questions
- Maintaining careerzynith's knowledge base for customers and assisting in the creation of new SOPs
- Tracking and documenting all happenings in HubSpot, following up on open tickets from earlier in the day/week
- Contacting Restaurant partner locations as needed to facilitate order recovery
What's in it for YOU
As a Customer Success Representative at careerzynith, you'll enjoy:
- Flexible, part-time hours with hourly pay
- Generous stock option plan
- Unlimited PTO
- 100% remote work
- Opportunity to "wear lots of hats" and accelerate your career
- Ownership, responsibility, and empowerment in what you do
- Incredible teammates and a caring workplace culture
What sets you up for success
To excel in this role, you'll need:
- 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
- Flexible/open availability.
- Metrics-savvy & proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency.
- Accountable & independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent.
- Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required.
Join our team
If you're a motivated, customer-centric professional with a passion for delivering exceptional experiences, we invite you to join careerzynith as a part-time remote Customer Success Representative. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with careerzynith!
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