Experienced Remote Scheduler/Customer Services Representative – Plumbing and Heating Industry
We are excited to announce an immediate hiring opportunity for a highly skilled and customer-focused Remote Scheduler/Customer Services Representative to join our team at careerzynith in Newark, Notts and surrounding areas. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, ensuring efficient scheduling, and providing top-notch support to our customers.
About careerzynith
careerzynith is a leading provider of plumbing and heating services in Newark, Notts and surrounding areas. We pride ourselves on our commitment to excellence, customer satisfaction, and community involvement. Our team is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our dynamic and growing organization.
Job Overview
We are seeking a highly organized and customer-centric Remote Scheduler/Customer Services Representative to join our team. As a key member of our customer-facing team, you will be responsible for scheduling engineer visits, interacting with customers via phone, email, and chat, and resolving customer inquiries and issues. You will also be required to prioritize customer visits to ensure the vulnerable/elderly and emergency appointments are dealt with promptly. Full training will be provided, and we are committed to supporting your growth and development within the organization.
Key Responsibilities
- Communicate with customers via phone, email, and chat to assist with inquiries and resolve issues - Analyze customer needs and book engineer visits in accordance with their requirements - Perform data entry tasks accurately and efficiently - Uphold phone etiquette standards when interacting with customers - Create invoices/quotes and update all customer notes accordingly - Order parts for return visits when required - Perform other office duties as required - Work full-time if and when needed to cover other staff holidays and sickness
Requirements
- Excellent communication and organizational skills - Proficient in data entry and able to work with various software applications - Ability to analyze customer needs and provide appropriate solutions - Knowledge of Sales Ledger/Word/Excel desirable but not essential as training will be provided - Ability to prioritize workload and work under pressure
Essential Qualifications
- GCSE or equivalent (preferred) - 1 year of customer service experience (preferred) - Driving License (preferred)
Preferred Qualifications
- Experience working in a customer-facing role - Knowledge of plumbing and heating industry - Familiarity with CRM software and other customer service tools
Skills and Competencies
- Excellent communication and interpersonal skills - Strong organizational and time management skills - Ability to work under pressure and prioritize tasks effectively - Proficient in data entry and software applications - Ability to analyze customer needs and provide solutions - Knowledge of Sales Ledger/Word/Excel (desirable)
Career Growth Opportunities and Learning Benefits
At careerzynith, we are committed to supporting the growth and development of our employees. We offer a range of training and development opportunities, including: - Comprehensive onboarding program - Ongoing training and support - Opportunities for career advancement - Access to industry-leading software and tools - Collaborative and supportive work environment
Work Environment and Company Culture
careerzynith is a dynamic and growing organization that values its employees and customers. We pride ourselves on our commitment to excellence, customer satisfaction, and community involvement. Our team is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our team.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including: - Competitive salary - Flexible working hours - Comprehensive training and development opportunities - Collaborative and supportive work environment - Access to industry-leading software and tools - Opportunities for career advancement
How to Apply
If you are a highly organized and customer-centric individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunities Employer
careerzynith is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
Contact Information
If you have any questions or would like to discuss this opportunity further, please do not hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job