Experienced Seasonal Customer Care Representative – Outdoor Industry Retail

At careerzynith, we're passionate about igniting the adventurous spirit within our customers and building a community that shares our love for the great outdoors. As a leading multi-channel retail brand, we're dedicated to crafting exceptional customer experiences and creating a workplace that's as vibrant as the products we sell. If you're a people person with a passion for the outdoors, we want to hear from you!

• *The Role**

As an Experienced Seasonal Customer Care Representative, you'll be the face of careerzynith, providing top-notch support to our customers across various contact channels, including phones, chat, and email. Your responsibilities will encompass a wide range of tasks, from providing product knowledge and order assistance to addressing customer feedback. You'll work collaboratively with different teams to resolve challenges and maintain a high level of customer satisfaction.

• *The Perks**

At careerzynith, we believe in taking care of our employees and providing a comprehensive benefits package that supports both your personal life and professional aspirations. Some of the perks you can look forward to include:

• Employee discount and access to pro deals on most of the products we sell
• Access to Free Rentals and Discounted Shop Service & Labor, amongst other careerzynith Extras
• Team Events and Recognition-based rewards
• 40 Hours of Paid Volunteer Time Off
• Paid Sick Leave
• Charitable giving match
• Employee Assistance Program
• Access to Employee Resource Groups
• Retail quarterly bonus program

Note: Availability of the benefits and perks may be subject to your location, tenure, and employment type. careerzynith reserves the right to alter these benefits and perks in whole or in part at any time.

• *The Opportunity**

As an Experienced Seasonal Customer Care Representative, you'll have the chance to:

• Assist customers with orders, refunds, and product-related inquiries through phone calls, chat, and emails. Provide timely and effective solutions to ensure a positive customer experience.
• Maintain an extensive knowledge of all products offered by careerzynith, regularly updating your understanding through training and educational resources.
• Facilitate returns or replacements, and coordinate with the warehouse for shipping and inventory management.
• Respond to customer emails from the feedback page, address customer service-related issues in Power Reviews, and moderate social media channels. Publish or unpublish reviews and filter inappropriate content.
• Collaborate with cross-functional teams to resolve customer issues, share product knowledge, and ensure a cohesive and efficient customer care approach.
• Assist customers in finding joy in outdoor activities by providing them with the knowledge they need to make informed decisions and resolve difficulties related to the website, returns, exchanges, lost shipments, and more.
• Responsibilities may change frequently based on evolving needs, such as membership additions or seasonal shifts in workload.
• Other duties as assigned.
• *Requirements**

To be successful in this role, you'll need:

• Must be available evenings, weekends, and some holidays
• Enjoy talking to people on the phone and working in front of a computer
• Passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus)
• Strong Verbal and Written communication skills
• Excellent problem-solving skills and keen attention to detail
• Demonstrate effective Sales and Soft Skills techniques
• Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment
• Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel
• Consistent High-speed internet connection
• Embodies, honors, and lives our core values: The Great 8
• *Pay**

The pay range for this role varies by location to reflect differences in labor markets across the U.S. The ranges for this position are:

• Colorado: $18.81- $19.79/hour
• Oregon: $17.81 – $19.79/hour
• Utah: $17.55 – $19.50/hour
• Washington: $19.50 – $21.16/hour

Final compensation will be determined based on the candidate's location, experience, skills, and internal pay alignment.

• *Other Details**

• Duration: October 2025 to January 2026 (with possible opportunity to extend beyond)

• Remote position available to individuals in WA, OR, UT, CO
• The schedule is published 2 weeks in advance
• *Nice to Haves**

• High School diploma

• Fluency in a foreign language
• Outdoor industry or retail experience
• Experience with NetSuite and/or Gladly