Experienced Seasonal Customer Service Representative (Remote) – Deliver Exceptional Customer Experiences with careerzynith

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join careerzynith as a Seasonal Customer Service Representative (Remote) and become a part of our global team of game-changers.

About careerzynith

careerzynith is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our team of over 440,000 game-changers from 70+ countries is united by a shared purpose: to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

Career Growth and Personal Development

As a Seasonal Customer Service Representative (Remote) at careerzynith, you'll embark on a career journey that's as unique as you are. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, with a range of FREE Learning and Leadership Development programs, you'll have the opportunity to grow your skills and advance your career. In fact, about 80% of our managers and leaders have been promoted from within!

What You'll Do in This Role

As a Seasonal Customer Service Representative (Remote), you'll be the face of careerzynith, delivering exceptional customer experiences that exceed expectations. Your responsibilities will include:

• Providing inbound customer support using a call flow guide
• Helping customers complete purchases and providing post-order support
• Persuading customers to purchase additional products and/or services
• Using product knowledge, building client relationships, and finding new ways to retain customers
• Tracking, documenting, and retrieving information in databases
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offering additional products and/or services
• Delivering expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• 1+ year of customer service experience
• Strong focus on building customer relationships
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's In It For You

As an careerzynith game-changer, you'll enjoy a range of benefits, including:

• The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the careerzynith Team Today!

If you're ready to reimagine the best version of yourself and deliver exceptional customer experiences with careerzynith, apply today! We can't wait to hear from you.

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer:

careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

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