Experienced Seasonal Customer Service Representative – Work From Home Chat & Phone Tech Support
Are you ready to embark on a new career journey with careerzynith, a global leader in the customer experience (CX) industry? We're seeking an experienced Seasonal Customer Service Representative to join our team of talented individuals who are passionate about delivering exceptional customer experiences. As a Seasonal Customer Service Representative, you will be the face of careerzynith, providing top-notch technical support via phone or chat, and creating memorable experiences for our customers.
About careerzynith
careerzynith is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We believe that every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, careerzynith combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Why Join careerzynith?
At careerzynith, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and development. As a Seasonal Customer Service Representative, you'll enjoy:
- Working from home, with the flexibility to create your own schedule
- Computer equipment provided, so all you need is a monitor!
- Full-time schedule, with the opportunity to become permanent
- Competitive hourly rate of $14/hour, with incentive opportunities
- Hands-on, 100% paid training to ensure your success
- Internal mobility, with 84% of our managers promoted within
- Employee discounts and referral bonuses
- EverBetter wellness program to support your physical and mental well-being
Responsibilities
As a Seasonal Customer Service Representative, you'll be responsible for:
- Providing basic technical support via phone or chat
- Delivering an exceptional support experience, with a focus on customer satisfaction
- Interacting and communicating effectively with a variety of customers, from diverse backgrounds and cultures
- Providing a memorable and delightful experience for each customer interaction
Qualifications
To be successful in this role, you'll need:
- A high school diploma or GED equivalent
- 18 years of age
- Flexible to meet the needs of the business
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Basic computer skills, with the ability to learn new software and systems quickly
Equipment and Internet Requirements
To ensure your success as a Seasonal Customer Service Representative, you'll need:
- A stand-alone monitor (19 inches)
- Hardwired internet connection (no satellite or wireless)
- Required internet speed of 5.0 Mbps Down/ 5.0 Mbps Up
- A working phone line (home phone or mobile)
- A noise/distraction-free home office environment
- A desk and an ergonomic chair
Location Requirements
To be eligible for this role, you must reside in one of the following states:
- Alabama
- Arkansas
- Florida
- Georgia
- Iowa
- Idaho
- Indiana
- Kansas
- Kentucky
- Louisiana
- Michigan
- Minnesota
- Missouri
- Mississippi
- North Carolina
- North Dakota
- Nebraska
- New Mexico
- Nevada
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Wisconsin
- West Virginia
- Wyoming
EEO Statement
careerzynith is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Are You the One We're Looking For?
If you believe you have what it takes to be a successful Seasonal Customer Service Representative, submit your application without delay. We're eager to hear from talented candidates like you. Apply for this job