Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
Location: Denver, CO/REMOTE (Candidate Must Be Local) Duration: 8+ Months About careerzynith: careerzynith is a leading innovator in the technology industry, dedicated to delivering cutting-edge solutions that empower individuals and communities. Our mission is to harness the power of technology to drive positive change and improve lives. As a Service Desk Specialist/Live Chat Agent at careerzynith, you will be part of a dynamic team that is passionate about providing exceptional customer service and support. Job Summary: We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a critical member of our support team, you will provide Tier I support and customer assistance for our myColorado mobile application, troubleshooting and resolving issues in both iOS and Android operating systems. If you are a technology enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity. Responsibilities:
- Provide Tier I support and customer assistance for the myColorado mobile application, ensuring a seamless user experience.
- Troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, utilizing diagnostic tools and knowledge of diverse mobile device makes and models.
- Install the myColorado software on supported devices, following defined procedures, processes, and methods.
- Employ Incident Management procedures to enter tickets into the required tracking system, ensuring timely and effective resolution of customer issues.
- Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. Minimum Qualifications:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
- OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Substitutions:
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. Preferred Qualifications:
- Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store experience.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. Work Environment and Company Culture: As a Service Desk Specialist/Live Chat Agent at careerzynith, you will be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction. Our remote work environment allows for flexibility and work-life balance, while our company culture fosters growth, learning, and fun. We offer a range of benefits, including:
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- Collaborative and supportive work environment.
- Flexible work schedule and remote work options.
- Access to cutting-edge technology and tools.
- Opportunities for career growth and advancement. Compensation and Perks: careerzynith offers a competitive salary and benefits package, including:
- Competitive hourly rate.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Access to cutting-edge technology and tools.
- Opportunities for career growth and advancement. How to Apply: If you are a motivated and technology-savvy individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Equal Employment Opportunity: careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job