Experienced Technical Customer Service Representative – Automotive Industry Expertise
Join careerzynith, a leading provider of innovative solutions for the automotive industry, as a Technical Customer Service Representative. In this exciting role, you will be part of a dynamic team that is changing the way people buy and service cars. With a strong focus on customer satisfaction and technical expertise, you will play a critical role in delivering exceptional support to our clients.
About careerzynith
careerzynith is a pioneer in the automotive industry, providing cutting-edge solutions to dealerships across North America. With over 30 years of experience, we have established ourselves as a trusted partner for dealerships, offering a comprehensive range of software and services that streamline operations and improve customer experiences. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the industry.
The Opportunity
As a Technical Customer Service Representative, you will be part of a team that is dedicated to providing exceptional support to our clients. You will work closely with our clients to troubleshoot issues, provide training, and ensure that they are getting the most out of our software and services. Your technical expertise and customer service skills will be essential in delivering a world-class experience to our clients.
Key Responsibilities
As a Technical Customer Service Representative, your key responsibilities will include:
- Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Collaborating with other groups/departments to streamline service delivery
- Identifying opportunities to drive process improvements that positively impact the client's experience
- Developing knowledge and understanding of our software and the supporting Infrastructure
- Achieving relevant certification in line with department needs and requirements
- Achieving and exceeding KPI targets and other Metrics defined by the department
- Committing to one week a month of travel throughout Canada and the USA
- Keeping abreast of Software enhancements and new releases, by reviewing release notes
- Committing to an ongoing personal development and cross-training as recommended by your Team Lead
Qualifications
To be successful in this role, you will need:
- High School Diploma required, relevant certification or post-secondary diploma preferred
- Previous customer service or dealership experience is an asset
- Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
- Thorough understanding of PC hardware and software as well as Microsoft Products
- Previous experience working with Networks (TCP/IP)
- Basic LAN/WAN knowledge
- CompTIA A+ and Network +
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
- Excellent verbal and written communication skills
- Ability to work within and meet set deadlines
- Strong base knowledge of industry standard business applications
- Willingness to commit to an ongoing system of education and cross-training
What We Offer
As a Technical Customer Service Representative at careerzynith, you can expect:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive base salary ($41K/yr. - 48K/yr.USD)
- Great referral bonus
- Staff discounts with GM, Dell, and more
Why Join careerzynith?
At careerzynith, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of employee growth and development, and we offer a range of opportunities for professional and personal development. Our team is passionate about delivering exceptional support to our clients, and we are looking for like-minded individuals to join us on this journey.
How to Apply
If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Apply Now
Seize this opportunity to make a significant impact in the automotive industry. Apply now and take the first step towards a rewarding new role with careerzynith. Apply To This Job
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Email: [[email protected]](mailto:[email protected]) Phone: 1-800-CAREERZYNITH Address: 2229 Avenue J, Arlington, Texas, United States of America
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a work environment that is inclusive and respectful of all employees. Apply for this job