Experienced Temporary Remote Catastrophe (CAT) Customer Service Representative – Disaster Relief Support

At careerzynith, we're committed to providing exceptional customer service and support during times of crisis. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in helping individuals navigate the claims process and providing empathy and support during a difficult time. If you're passionate about delivering outstanding customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.

About careerzynith

careerzynith is a leading provider of customer service and benefits compliance solutions, serving over 1,000 clients across various industries. We're proud to have been recognized as a Great Place to Work twice, and we're committed to creating a positive and inclusive work environment for our employees. Our team is dedicated to delivering exceptional service and support to our clients, and we're seeking talented individuals to join our team.

Job Summary

As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll work on a hybrid schedule, combining remote work with time in our Remote office. You'll be responsible for providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs. You'll also be responsible for collecting and documenting claim details, identifying and resolving customer issues, and utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.

Key Responsibilities

* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs

• Offer empathy and support to customers during the claim process
• Collect and document all claim details provided by the customer into the claim accurately
• Identify and resolve customer issues by adhering to clients-specific handling instructions
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Work collaboratively with the team to achieve goals and objectives
• Participate in ongoing training and development to improve skills and knowledge

Computer Requirements

* Operating System: Windows 10, Windows 11, Windows Home

• Not Supported: Chromebooks, macOS, Linux, etc.

Network Requirements

* Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net)

• Ethernet connection is not required, however, strongly recommended
• Must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Desired Characteristics

* Highly motivated, energetic, and dedicated

• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Qualifications

* Must be 18 years of age or older

• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Benefits/Compensation

* Job Type: Temporary/Seasonal

• If a strong performer, ability for rehire during high volume timeframes: End of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
• Expected Hours: 6 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you

Career Growth Opportunities and Learning Benefits

At careerzynith, we're committed to helping our employees grow and develop their skills and knowledge. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Ongoing training and development to improve skills and knowledge
• Opportunities for career advancement and professional growth
• Access to industry-leading technology and tools
• Collaborative and supportive work environment

Work Environment and Company Culture

careerzynith is a dynamic and fast-paced work environment that values collaboration, innovation, and customer service. Our team is dedicated to delivering exceptional service and support to our clients, and we're seeking talented individuals to join our team. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll have the opportunity to work with a diverse and talented team, and contribute to the success of our organization.

How to Apply

If you're passionate about delivering outstanding customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity. To apply, please click the link below and submit your application. Apply To This Job

Simple Application Process

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Contact Us

If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [email protected] Apply for this job