Experienced Weekend Part-Time Customer Service Representative – Remote Work Opportunity
At careerzynith, we're on a mission to revolutionize the customer service experience by providing exceptional support to our clients and their customers. As a Weekend Part-Time Customer Service Representative, you'll play a vital role in delivering top-notch service and helping us achieve our goal of becoming the go-to partner for customer service and benefits compliance.
About careerzynith
careerzynith is a leading inbound call center focused on customer service and benefits compliance. With over 1000 clients across various industries, we've established ourselves as a trusted and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a valued partner to our clients.
Join our Team
We're seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Weekend Part-Time Customer Service Representative. This role requires a strong and diverse skillset, and we're excited to find the right candidate to help us drive success.
Key Responsibilities
As a Weekend Part-Time Customer Service Representative, you'll be responsible for:
- Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs
- Offering empathy and support to customers during the claim process
- Collecting and documenting all claim details provided by the customer into the claim accurately
- Identifying and resolving customer issues by adhering to clients-specific handling instructions
- Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
- Punctuality and Reliability: remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
- Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
- Successfully demonstrating careerzynith's core values:
+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth
Required Skills and Abilities
To succeed in this role, you'll need:
- Language Skills:
+ Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner
- Bi-lingual in Spanish Preferred
- Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm
Education and Experience
* High School Diploma or general education degree (GED) required
- 1-2 years of quality assurance experience preferred
Network Requirements
* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net)
- Ethernet connection is not required, however strongly recommended
- Must be on a private network, not allowed to work in public locations
- No VPNs are allowed, as logins must happen in the US
Benefits and Compensation
* Competitive compensation
- 20+ hours per week: Ancillary Benefits: Eligible 1st day of month following 60 days of employment
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- Less than 20 hours per week: Ancillary Benefits: Eligible 1st day of month following 60 days of employment
+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
Why Join careerzynith?
At careerzynith, we offer a dynamic and supportive work environment that fosters growth and development. As a Weekend Part-Time Customer Service Representative, you'll have the opportunity to:
- Work from the comfort of your own home office
- Choose from a variety of shifts to fit your schedule
- Develop your skills and expertise in customer service and benefits compliance
- Collaborate with a talented and dedicated team
- Enjoy a competitive compensation package and comprehensive benefits
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our careerzynith family. Apply for this job