Experienced Work-From-Home Licensed Customer Service Representative – Insurance Industry Expert

At careerzynith, we're passionate about providing exceptional customer service and protecting our clients' cherished possessions. As a Licensed Customer Service Representative, you'll be at the forefront of our customer care center, delivering top-notch service to our valued clients while maintaining our underwriting integrity. If you're a motivated individual with a passion for client interaction and a strong problem-solving skillset, we invite you to join our team and embark on a rewarding career journey.

Overview

Careerzynith is a leading provider of innovative solutions in the insurance industry, specializing in collector car insurance policies since 1976. As part of NSM Insurance Group, we collaborate with industry leaders to form a powerhouse collective within the realm of collectibles and collector car insurance. Our mission is to "Embrace, Protect, and Expand the Collector Community," fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Job Summary

We're seeking an experienced Licensed Customer Service Representative to join our underwriting department. As a key member of our team, you'll provide exceptional customer service, address client needs and concerns, and maintain a working understanding of underwriting compliance guidelines. This role requires an active Property & Casualty or Personal Lines insurance license, prior experience in an insurance service role, and a passion for client interaction.

Key Responsibilities

As a Licensed Customer Service Representative, you'll be responsible for:

• Addressing client needs and concerns via phone and email
• Maintaining and utilizing a working understanding of underwriting compliance guidelines
• Answering back-to-back inbound calls and making outbound calls as needed
• Establishing customer relationships and following up with customers
• Providing prompt, accurate, and friendly customer service
• Servicing existing customers with endorsements, payments, policy changes, and cancellations/non-renewals
• Completing necessary documentation quickly and efficiently
• Following and adhering to underwriting compliance and service standards
• Conducting risk analysis and evaluating underwriting quality of applicants
• Evaluating application factors/details to appropriately match premium to underwriting risk
• Meeting all production goals
• Completing new business applications for existing customers as needed
• Performing other duties as assigned

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent
• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer-facing insurance service role
• Demonstrated success in a team environment
• Proficiency in multi-tasking, follow-through, and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Upbeat and positive attitude
• Organized and detail-oriented
• Proactive in problem-solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet

Desired Qualifications

While not required, we're looking for candidates with:

• Associate or bachelor's degree
• Prior underwriting experience
• Prior experience working on a hybrid/remote team
• Prior insurance sales experience

Work Environment and Culture

As a remote-based team member, you'll have the flexibility to work from anywhere in the continental US. Our office is located in Cherry Hill, NJ, and we offer a dynamic work environment that values passion, excellence, and community. You'll be part of a team that's dedicated to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Compensation and Benefits

We offer a competitive salary range of $43-46k ($21-23/hr) depending on experience level, with overtime eligibility. Our benefits package includes:

• Health insurance (medical, dental, vision)
• Flexible spending & health savings accounts
• Life insurance
• Retirement plan
• Paid time off
• Overtime availability
• Employee referral program

Weekly Schedule

You'll work a 40-hour work week, Monday to Friday, with rotating Saturdays (about 1 every 4 weeks).

Hiring Timeline

We're currently looking for candidates to start in January.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our team. Apply for this job