Field Application Bioinformatics Scientist - Western US

About the position Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all. Learn about the Danaher Business System which makes everything possible. The Bioinformatics Scientist – Field Applications is responsible for the bioinformatics support for IDT’s secondary analysis software Archer Analysis which is utilized by Next Generation Sequencing product lines FusionPlex, VariantPlex, LiquidPlex and Immunoverse. The focus of this position is to enable our customer’s success and satisfaction by providing dedicated onsite and remote assistance on the data analysis related inquiries. This position’s main territory will be North America, with primary responsibility within the United States. This position reports to the Manager, Bioinformatics Science – Field Applications AMR/APAC and is part of the Global Scientific Applications Support Organization working remotely to cover Western United States. In this role, you will have the opportunity to: Coordinate and conduct software trainings and data reviews using Archer Analysis and associated data at customer sites and/or remotely. Provide remote/onsite customer educations on software pipelines and features. Investigate and resolve customer inquiries and troubleshooting cases via email and calls. Discuss and resolve challenging cases collaboratively with other members of the Customer Success team. Engage in pre-sales conversations when technical expertise is required.

Responsibilities

• Coordinate and conduct software trainings and data reviews using Archer Analysis and associated data at customer sites and/or remotely.
• Provide remote/onsite customer educations on software pipelines and features.
• Investigate and resolve customer inquiries and troubleshooting cases via email and calls.
• Discuss and resolve challenging cases collaboratively with other members of the Customer Success team.
• Engage in pre-sales conversations when technical expertise is required.

Requirements

• Postgraduate degree in Genomics or Bioinformatics (or a related discipline). An equivalent combination of training and experience (minimum 3-5 years) will also be considered
• Hands on involvement analyzing NGS data through academic or professional experience
• Previous experience in field applications/customer support or another customer facing role with demonstrated internal and external relationship-management skills in the genomics industry
• Ability to travel at least 50% within defined territory and occasionally supporting other territories as needed
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 20lb, any other physical requirements

Nice-to-haves

• Ideal candidate will have extensive experience with NGS clinical oncology solutions applications and/or experience within the Life Sciences industry
• Experience working with CRM systems, Salesforce preferred

Benefits

• IDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info .
• At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
• This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
• Explore the flexibility and challenge that working for IDT can provide.
• The annual salary range for this role is \$105,000-\$120,000.
• This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
• This job is also eligible for bonus/incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.