Field Service Engineer
Job Title Field Service Engineer
Job Description
As a Field Service Engineer, you will play a key role in our Romanian service organization supporting Computed Tomography (CT) and Magnetic Resonance (MR) systems. Your main focus will be on delivering high‑quality service to our customers across North East Romania Iasi City (but not limited to this area), while being part of a close‑knit, highly collaborative, and supportive engineering team. Your role: Deliver first-line troubleshooting, maintenance, and installations; execute complex service tasks using diagnostics and established procedures to ensure product reliability. Ensure first‑visit resolution through preparation, diagnose issues, prepare clear action plans, and organize necessary parts before onsite visits to maximize first‑visit fix rates and customer satisfaction. Accurate documentation and time/parts tracking, record all service activities, diagnostics, test procedures, case status, customer interaction time, parts consumption, returns, and failures in real time for transparency and accountability. Handle escalations and share technical expertise, actively address customer complaints and escalations, provide technical guidance to the team, and recommend cost‑effective repairs to minimize downtime. Support growth and continuous improvement, identify lead generation opportunities and value‑added services during visits, and continuously seek service delivery improvements to uphold high standards. You’re the right fit if you have: A relevant educational background such as electronics engineering, biomedical engineering, or medical engineering Experience in field service or familiarity with hospital environments with solid foundation in electronics is essential, even without prior experience in medical devices A dynamic, communicative, and proactive personality with thrives in a fast‑paced, demanding environment Fluency in English and Romanian with valid B category driving license and the willingness to travel within your territory. How we work together Our Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. #LI-EU #LI-Remote