General Counsel

We are seeking a highly skilled United States-based Employment Lawyer to join our growing legal team. This position is responsible for providing expert advice on a wide range of employment and labor law issues including hiring, performance management and discharge, employment disputes/wrongful termination claims, disability accommodation, wage and hour, employee privacy and other relevant labor and employment matters. Additionally, the role involves managing litigation, overseeing all our employee form agreements, conducting training across all our geographies, supervision of outside counsel and liaising with local counsel. As a key member of our growing legal team, the attorney will help influence our operations and policies, ensuring compliance and best practices across the organization. This attorney must have strong leadership skills, be a thoughtful problem solver and a trusted business partner for numerous internal teams. Essential Responsibilities:

• Working closely with internal stakeholders to ensure our employment practices are proper and

well-understood within the company and to ensure compliance with regional legal requirements.

• Drafting and maintaining numerous employment related policies that are required for global

operations, including ethics, anti-corruption, anti-harassment and others.

• Supporting the human resources team through operational guidance and process training.
• Staying informed on employment and labor law issues affecting Talkdesk in our geographies.
• Balancing competing priorities of various constituencies.

Qualifications:

• Law degree required and current license to practice in California or Washington State
• Minimum of 5 years law firm or equivalent in-house experience
• Demonstrated experience in international employment law
• Superior writing and presentation skills
• Superior communication and leadership skills
• Self-motivated, organized, pro-active, requires little hands-on supervision

This position will be located in California or Washington State, and some travel is required to support and train in the geographies in which we conduct business. The Corporate Counsel will initially report to our General Counsel. If you are a thoughtful problem solver with strong leadership skills and a trusted business partner for numerous internal teams, we invite you to apply for this dynamic role in our company. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.