Healthcare Operations Specialist
About TechNovaTime Healthcare administration is one of the most expensive, most broken operational systems in the US economy. Claims get denied. Workflows fall apart between systems. Skilled billing staff spend their days on tasks that should never require a human. We're fixing that by building digital replica employees: agents trained on how your best people work, then deployed to run those same workflows autonomously at scale. Not a rules engine. Not an RPA bot. A trained agent that has watched a top performer operate inside Epic, Cerner, or any payer portal and learned how they think. The founding team has military backgrounds and spent the last decade automating 10 million hours of complex work for the DoD. We are now applying that infrastructure to healthcare administration, and the traction is real. In 2026 we have signed four major customers, including one of the largest health systems in the country. We are building against real, paying demand. This is not a software company that happens to touch healthcare. We understand the workflows, the payer dynamics, the claim logic, and why previous solutions have failed. We are looking for someone who does too. The role Our product automates healthcare administrative workflows, including revenue cycle management, claim scrubbing, billing operations, and other back-office processes. Parts of these workflows run autonomously today. But many still require a human who understands the domain: someone who can review what the product did, catch errors and help us understand why something went wrong. That is this job. You will sit between our product and our clients' real workflows and translate operational failures into clear product feedback for our engineering team. What you will do
- Review claims and product outputs for accuracy and completeness.
- Work inside dental and healthcare billing workflows.
- Review dashboards and internal tools to understand what the product completed, missed, or got wrong.
- Document product failures, edge cases, payer rules, and client-specific workflow requirements.
- Translate operational problems into clear product requirements for engineers.
- Build and maintain SOPs, checklists, and workflow documentation.
- Support other healthcare administrative workflows including HR updates and scheduling-related tasks.
- Perform QA on automated outputs.
What we are looking for
- Experience in healthcare billing, RCM, dental claims, or related administrative workflows.
- Deep understanding of billing logic, payer requirements, documentation, and claim attachments.
- Ability to learn complex workflows quickly and operate without fully defined processes.
- High attention to detail and strong judgment when the rules are ambiguous.
- Clear, precise documentation habits.
- Comfort working with software tools, dashboards, and internal systems.
- Ability to spot when a product output is wrong, incomplete, or needs escalation.
- Willingness to build processes from scratch in an early-stage environment.
Pay: $50,000.00 - $69,306.16 per year Benefits:
- Health insurance
Work Location: Remote