[Hiring] Front Desk Scheduler Virtual Assistant @Virtual Rockstar
Role Description This is a remote position. Virtual Rockstar is hiring a full-time Front Desk Scheduler Virtual Assistant on behalf of a growing physical therapy practice to support patient scheduling, communication, and day-to-day front desk operations. This role is ideal for someone who is organized, proactive, and people-oriented, with strong communication skills and experience managing schedules in a medical setting. You will play a key role in ensuring a smooth and positive experience for patients while helping the clinic run efficiently.
Key Responsibilities
- Scheduling & Calendar Management
- Manage and maintain the clinic’s appointment schedules
- Schedule new and returning patients efficiently
- Handle appointment confirmations, cancellations, and rescheduling
- Ensure schedules are optimized and appointment slots are filled
- Coordinate with providers to align availability and patient needs
- Patient Communication & Front Desk Support
- Answer inbound calls and respond to patient inquiries
- Communicate clearly and professionally with patients via phone and email
- Provide information about services, scheduling, and next steps
- Deliver a warm, friendly, and welcoming experience to all patients
- Administrative Support
- Maintain accurate patient records and scheduling information
- Assist with data entry and documentation as needed
- Collaborate with the admin team and physical therapists to support clinic operations
- Proactively identify and help resolve scheduling or workflow issues
- Tools & Systems
- Gmail
- Google Meet
- Google Drive
- Microsoft Excel / Google Sheets
- PROMPT EMR (preferred, but not required)
Qualifications
- Prior experience in scheduling within a medical or healthcare setting
- Excellent verbal and written English communication skills
- Strong phone presence—clear, confident, and professional
- Highly organized with strong attention to detail
- Proactive mindset with strong problem-solving skills
- Ability to work collaboratively with a remote team
- Positive, energetic, and team-oriented attitude
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.