[Hiring] Nurse Practitioner/Physician Assistant, Virtual Clinical Support @Mass General Brigham

Role Description We are seeking a Part-Time, 24-hour, Remote Nurse Practitioner or Physician Assistant to join our Virtual Clinical Support team. This is a high-demand, high-volume role requiring availability to support patients. For the 24-hour role, the schedule would be 8:30 AM–5:30 PM on Tuesdays, Thursdays, and Fridays. The ideal candidate will have strong primary care experience and a demonstrated ability to manage a broad range of patient needs in a virtual setting. Responsibilities include:

• Conducting virtual patient consultations
• Managing medication refill requests
• Coordinating patient care

This role is integral to the delivery of timely, high-quality patient care while enhancing access to services, supporting care continuity, and improving the overall efficiency of healthcare delivery.

Key Responsibilities

• Clinical In basket Management
• Prescription Refills:

Handle a high volume of routine prescription refill requests, review patient history, and ensure that refills are appropriate, reducing the administrative burden on PCPs.

• Patient Messages:

Respond to patient inquiries or concerns that come through the EHR, addressing issues that do not require the direct involvement of the PCP.

• Out of Office Coverage:

Review incoming lab results, flagging abnormal findings, and initiating follow-up actions as necessary.

• Virtual Visits
• Same Day/Next Visit:

Perform virtual consultations for non-urgent issues, providing preliminary assessments and management plans, escalating cases to the PCP when needed.

• Chronic Disease Management:

Manage chronic conditions through virtual visits, ensuring patients adhere to their care plans, making adjustments as needed, supporting PCPs in ongoing care.

• Care Coordination
• Referral Management:

Manage referrals to specialists or other healthcare services, ensuring that patients are directed to the right level of care in a timely manner.

• Communication Liaison:

Act as a liaison between the patient, PCP, and other specialists, ensuring that communication flows smoothly and that care plans are followed.

• Patient Education:

Provide patients with education on their conditions, treatment plans, and self-care strategies during virtual interactions.

• Quality & Process Improvement
• Innovation:

Participate in continuous process improvement, including thoughtful engagement with process consideration for how to adjust and refine process, providing feedback to leadership as appropriate, and willingness to try new ways of accomplishing overall team goals.

• Quality Assurance:

Participate in quality improvement initiatives and ensure compliance with clinical guidelines and organizational policies.

• Continuous Learning:

Stay updated on the latest clinical practices, telehealth trends, and EPIC EHR functionalities to enhance patient care and efficiency.

Qualifications

• Master's Degree in Nursing required
• 2 years of licensed nurse practitioner experience required
• 5+ years of Nurse Practitioner or Physician Assistant experience in Primary Care required
• Prior experience with Epic required
• MA, NH, and ME NP or PA licensure required upon hire
• MA and NH DEA registration required upon hire

Requirements

• Advanced Practice Registered Nurse [APRN-NP - State License] - Generic - HR Only required

Benefits

• Competitive base pay
• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums, and bonuses as applicable
• Recognition programs designed to celebrate contributions and support professional growth