[Hiring] Tele Audiologist @NationsBenefits, LLC
Role Description The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care.
Key Responsibilities
- Remote Clinical Care & Patient Management
- Conduct patient evaluations, consultations, and follow-up care via video.
- Support and guide in-clinic staff through hearing assessments and testing procedures remotely.
- Interpret test results and provide accurate clinical diagnoses.
- Recommend appropriate hearing aids and treatment plans based on patient needs.
- Provide patient counseling on hearing loss, device use, expectations, and care.
- Deliver ongoing support for adjustments, concerns, and patient satisfaction.
- Remote Sales & Treatment Support
- Guide patients through the hearing aid selection and purchasing process via video.
- Partner with clinic staff to support case acceptance and improve conversion rates.
- Educate patients on product options, features, and benefits in a clear, patient-friendly manner.
- Provide remote verification support and ensure proper device fitting and performance.
- Technical Troubleshooting & Support
- Troubleshoot hearing aid, software, and connectivity issues in real time.
- Support clinics and patients with remote device programming and adjustments.
- Assist with resolving sound quality concerns and device performance issues.
- Provide technical guidance to clinic staff on equipment and workflows.
- Clinic & Staff Collaboration
- Work closely with clinic teams to support patient flow and ensure efficient appointments.
- Act as a clinical resource for providers and staff needing audiology expertise.
- Provide on-demand or scheduled support for clinics without on-site audiologists.
- Train and coach clinic staff on best practices for remote care delivery.
- Program Development & Process Improvement
- Develop and refine workflows for remote testing, consultations, and sales processes.
- Identify opportunities to improve patient experience and operational efficiency.
- Assist in implementing standardized procedures for tele-audiology services.
- Maintain high standards of clinical quality, compliance, and documentation.
- Credentialing, Compliance & Billing Support
- Participate in insurance credentialing processes as required to enable billing for audiology services.
- Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers.
- Ensure accurate and timely clinical documentation to support billing and reimbursement.
- Adhere to all regulatory, compliance, and telehealth billing requirements.
- Additional Duties
- Provide real-time audiology support across multiple clinic locations as needed.
- Ensure all services meet clinical, ethical, and regulatory standards.
- Adapt to evolving technology and telehealth best practices.