Hosting Services Outreach Assistant - (U.S. Based or Canada - Remote)

About Us

Lyrasis (www.lyrasis.org) is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide.

Our Mission

Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable. Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence.

Summary

Description: The Hosting Services Outreach Assistant works as part of an outreach team to support the full suite of open-source hosted services: ArchivesSpace, CollectionSpace, DSpaceDirect, and DuraCloud. The Hosting Services Outreach Assistant is a key contact and maintains responsibility for ensuring potential and existing clients receive professional and accurate guidance in their use of the hosted services. This role requires someone who enjoys daily engagement with our libraries, archives and museum communities and is or becomes fluent in the benefits of working with a non-profit service provider. The Hosting Services Outreach Assistant is responsible for successfully guiding clients into the Software-as-a-Service sales process. This role facilitates both new inquiries/new clients and renewals/existing clients. Responsibilities include responding to customer queries, fulfilling new proposals, engaging in general account management activities and more. This collaborative role provides opportunities to work across functional teams, such as marketing, to develop targeted and ongoing marketing and participating in other outreach activities. The Hosting Team is strategically aligned with the Community Supported Technologies and Hosting Services Division and meaningful collaboration with the technical and program teams is a critical part of this role, as we strive to align with Program priorities and initiatives in a service environment. This position is a blend of autonomous work and team/cross team engagement with a goal of providing excellent service, subject matter expertise and a working understanding of the client's needs. Duties/Job Responsibilities: Execute the hosted service outreach process with new clients, from initial inquiry through to contract completion. Manage initial intake to determine client's needs and deliver itemized quotes based on consultation with Outreach team members. Collaborate with multiple points of contact at an institution in order to ensure mutual contract and procurement needs are met. Effectively communicate on-board status, observations, and needs prioritization to appropriate team members. Ensure effective communication is provided to all clients. Serve as the central project liaison with external partners and internal teams. Adapt written documents in response to requests for proposals and requests for quotations, as needed. Other project-related duties as assigned. Required Knowledge, Skills, and Abilities: Strong customer service orientation and interpersonal skills. General understanding of the open-source software development process and life cycle. General knowledge of library systems, including an understanding of archival, preservation, and digital asset management systems. Demonstrated ability to effectively manage multiple priorities. Must possess self-directed initiative and excel in time management, organization, and prioritization. Ability to work independently and as a member of a team. Ability to build relationships and work collaboratively with people and organizations internal and external to Lyrasis. Demonstrated oral and written communication skills. Strong attention to detail. Strong analytical and problem-solving skills. Bachelor's Degree in a relevant field of study or equivalent relevant work experience. 1 year of client-facing work experience. Experience with Microsoft Office and/or GSuite products and website editors or content management programs. Strongly Preferred: Master's Degree in a relevant field of study or equivalent relevant work experience. Experience using archive and/or other library technology - particularly open source. 3+ years of related client-facing work experience. Familiarity with ArchivesSpace, CollectionSpace, DSpace/DSpaceDirect, DuraCloud, or other archival, collection management, digital preservation, and/or digital asset management systems. Familiarity with Customer Relationship Management (CRM) systems and forecasting methodologies. Familiarity with Zendesk ticketing, Basecamp, Confluence, etc. Experience working in a library or archive. Experience working in a remote position. Physical Demands: This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development, meetings and/or conferences. Applications Details: Applications will be accepted through Tuesday, June 9, 2026. Applications MUST include: Cover Letter and Resume (please attach Cover Letter and Resume as one document, if possible) Applications without a Cover Letter will not be considered Salary Range: Up to $45,000 per year Lyrasis Background Check Requirement As part of our commitment to a safe and trusted environment, Lyrasis conducts criminal background checks on candidates who receive a conditional offer of employment. Offers are contingent upon satisfactory results. Lyrasis complies with all applicable federal, state, and local laws, including "ban the box" and fair chance hiring requirements, which may govern when and how criminal history information is considered in the hiring process. Background check results are evaluated in a manner consistent with these laws and our equal employment opportunity policy. At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Accordingly, the company is committed to providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.