Hotel Partner Onboarding Associate, West Coast
About the Role
We are hiring a Hotel Partner Onboarding Associate to support a rapidly growing portfolio of independent and boutique hotel partners across the West Coast. In this role, you will be the operational engine that takes new hotel partners from initial agreement through go-live on a leading travel marketplace. You will work alongside Senior Account Executives, Market Managers, and internal content teams to deliver a seamless white glove onboarding experience that helps each property launch successfully and start generating bookings. This is an exciting opportunity to join a fast-moving hospitality team at a pivotal growth moment. The work is operational, detail-driven, and highly collaborative, with a clear runway for impact and the potential for long-term opportunity for top performers. What You’ll Do Own the post-sale onboarding journey for a portfolio of roughly 80 hotel partners at various stages of activation. Guide properties through content review, profile setup, connectivity verification, and rate and availability loading. Communicate progress, blockers, and next steps to hotel partners via phone, email, and video, building rapport and trust quickly. Keep Senior Account Executives informed on onboarding status and timelines for each property in their book. Coordinate cross-functionally with content, connectivity, and market management teams to remove blockers and accelerate go-live. Ensure compliance with Know Your Partner legislation and platform content standards before setting properties live. Hand off newly live properties to Market Managers for ongoing relationship management. Support Market Management with additional projects related to rates, availability, and supply optimization as needed. Maintain detailed, well organized tracking of every property in your portfolio so nothing falls through the cracks. Must Haves 2 to 3 years of account management, partner support, or client services experience with a track record of hitting or exceeding targets. Exceptional detail orientation and the ability to track many moving parts simultaneously without losing momentum. Strong stakeholder management skills, with comfort coordinating across internal teams and external partners. Excellent phone presence and the ability to build rapport quickly in a customer-facing setting. Clear written communication, including strong grammar, spelling, and email professionalism. Strong organization, time management, and prioritization skills in a high-volume environment. Self-starter mindset with an adaptable, hungry, and tenacious approach to work. Located in the Pacific or Mountain time zone and able to work standard West Coast business hours. Preferred qualifications Prior experience at an online travel agency, marketplace, or two-sided platform supporting suppliers or merchants. Background in hotel, hospitality, or travel industry account management. Familiarity with property onboarding workflows, connectivity providers, or channel management tools. Demonstrated success managing a book of business with operational, process-driven workflows. Passion for travel, hospitality, and the sharing economy. Key Details Start Date: July 2026 Duration: 12 months, with possibility of extension or conversion Location: Remote Schedule: Full-time Compensation: $50 - $60 per hour