Immediate Hiring: Fiber Customer Support Analyst – careerzynith
Join careerzynith's Dynamic Team and Revolutionize Customer Support
Are you passionate about delivering exceptional customer experiences and staying ahead of the curve in the ever-evolving world of fiber technology? Look no further! careerzynith is seeking a highly skilled and motivated Fiber Customer Support Analyst to join our team. As a key member of our customer support team, you will play a vital role in ensuring our customers receive top-notch service and support for their fiber and copper network services.
About careerzynith
careerzynith is a leading innovator in the field of fiber technology, dedicated to powering and empowering how people live, work, and play. Our mission is to connect people to what brings them joy, and we're committed to driving innovation, creativity, and impact in the world. At careerzynith, we believe that listening is where learning begins, and we strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
What You'll Be Doing
As a Fiber Customer Support Analyst, you will be the face of careerzynith, providing exceptional technical support and customer service to our Fios customers. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional service. You will thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. To be successful in this role, you will need:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A related Associate Degree or 2+ years of relevant experience
- Technical support call center experience (a plus!)
Even Better If You Have
* A related Associate Degree or 2+ years of relevant experience
- Technical support call center experience
Work Environment and Culture
As a remote employee, you will work from home with occasional in-person trainings and meetings. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Compensation and Benefits
careerzynith offers a competitive salary and a comprehensive benefits package, including:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Equal Employment Opportunity
careerzynith is proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
How to Apply
Ready to join our dynamic team? Click the link below to apply now and we'll be in touch soon! Apply To This Job
Note:
The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply for this job