Implementation Manager (Pharmacy Benefit Management)

Position Overview: Position is responsible for the leading the process of conversion of PBM services to the company. Includes managing relationships across various constituents and personalities, and across a variety of dynamics. This individual will possess strong project management skills, communication (written and oral), and comprehensive pharmacy benefits knowledge across implementation steps. Ability to assert credibility with HR decision makers and team, as well as third party advisors. Take control of the room by keeping broad multi-constituent groups organized and on task. Additional opportunities will be made available to the right candidate, including growth within the implementation department or across the organization in larger roles. Supervisor: Sr. Director, PBM Implementations Key Responsibilities: As an Implementation Manager, your key responsibilities will include: Serve as project manager through full implementation process, acting as “air traffic controller” and source of truth across all work steps – beginning with implementation kick-off and continuing through go-live and beyond. Coordinate with internal teams and partners to manage completion of conversion steps on time and with efficient use of resources. Serve as core point of contact for external constituents (client-based, advisor-based) through conversion process. Ensure on-time completion of all milestones, maintenance of detailed implementation status plan, and advanced warning of any risks. Balance competing priorities within and across client implementations. Involve necessary teams to provide input, collateral, or other support on a case-by-case basis. Always maintain frequent correspondence with all relevant parties. Capabilities: Deep familiarity with PBM service model and associated steps for a conversion (Network, Formulary, Eligibility, Billing, Call Center, Account Service, File Transfer, etc.). Experience building and maintaining relationships with third party advisors. Experience working with Human resources-based decision makers and/or benefit advisors. Proficiency in MS Office suite (Excel, PowerPoint, Word, in particular). Effective communication skills, both written and verbal. Strong work ethic and willingness to be nimble, flexible to drive projects to completion; heavily deadline-oriented with comfort in managing multiple competing priorities. Ability to take direction and work independently while keeping relevant parties apprised. Status: Position will be virtual (work from home) in an office-like environment. Education: Associate’s or Bachelor’s degree is required; Master’s degree a plus. Experience: 3-5 years minimum of previous experience in pharmacy benefits administration, operations, or related discipline. Specific experience working with HR buyers (benefits manager, VPHR, etc.) and PBM implementations a plus. Certifications and/or Licensure: Professional certification (PMP, CAPM, or like designation a plus, but not required).