Implementation Specialist

Location: Remote – must reside in the Pacific or Mountain time zones Position Status: Full-time Looking for a role where your work has real impact? At Xenium HR, we’re on a mission to transform workplaces for the better. You’ll join a team of passionate HR, Payroll, and Benefits professionals working with small and medium-sized businesses across the Pacific Northwest. We support businesses with limited or no internal HR resources, as well as companies with internal HR staff seeking expertise and training. We’re known for building strong relationships with our clients, so we can help identify what their business really needs to transform and thrive. What it’s like to work here Providing transformational services starts within our walls. We’re invested in creating a positive, rewarding experience with opportunities to learn, grow, advance, and shape the workplace. Xenium offers an inclusive work environment where employees can both make a difference and succeed. If you value authentic relationships, service excellence, diversity, equity, and inclusion—and want to work where everyone knows you and your name, Xenium may be the place for you. How this role transforms workplaces: Together with a cross-department implementation team, the Implementation Specialist works magic with data (a whiz at Excel!) and serves as the primary system configuration guru and technical support for new clients on our payroll platform. From data conversion to client training, this role is a master of the details with a strong client-service mindset. If data analysis and critical thinking are skills you possess, this role is right up your alley! Managing multiple projects at one time, the Implementation Specialist requires steadfast organization and a collaborative communication style. While you have autonomy and independent work assigned, you work within a team that you depend on and depends on you! 70% Data Conversion & System Set up for New Clients - New client set up inside Payroll/HRIS platform Lead live Payroll/ HRIS system troubleshooting and/or client system training Quality control, auditing (data + system configuration/setup) Accurately map prior payroll data to Payroll/ HRIS platform with understanding impact configuration on federal, state and local taxes Process first payrolls accurately, on time, and in accordance with wage and hour laws and Xenium best practices Configure and test GL file as requested (new & existing clients) Work collaboratively with the Payroll Team to ensure a smooth transition of the client to ongoing service, including relevant checklists, details discovered during implementation, report needs, etc. 20% Cross-functional Team Support - Contribute to HRIS Team queue case management, responding to internal tickets and escalations and resolving timely. Process payrolls for existing clients in collaboration with the Payroll Team for out-of-office coverage of Payroll Specialists. Back-up resource for system demos for prospective clients 5% Process Documentation & Improvement - Seek process improvement for implementation cycle and overall internal and client experience for implementation and document in knowledgebase as needed. Support with written training guides, video tutorials, and other client training resources 5% Individual Development - Continuously expand knowledge on payroll system and processes Who you’ll work with: HRIS, Operations, Implementation, Payroll, Sales team members and external clients Required experience and skills: Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field or 3–5 years of experience in payroll processing and implementation, client onboarding, client services, or project management, in a PEO, HR outsourcing, payroll, or HRIS environment required. PrismHR experience as a technical service provider required. Strong customer-facing experience in an implementation or onboarding role; works collaboratively within a cross-functional team. Project management & organizational skills – ability to manage multiple client implementations simultaneously. Superior attention to detail & a knack for data analysis and critical thinking. Process improvement mindset – ability to identify inefficiencies and suggest improvements to the implementation process. Adaptability & flexibility - ability to work in a fast-paced environment with shifting priorities. Don’t meet every requirement? We’d still like to hear from you: If you enjoy being part of a collaborative team, building relationships, and making a difference in workplaces, we encourage you to apply – even if you believe you don’t meet all of the requirements described. Studies have shown that individuals with marginalized identities are less likely to apply for jobs unless they meet every qualification in the job description. Our priority is finding the best candidate for the job, and we welcome candidates from all backgrounds. Xenium HR is an equal opportunity employer, promoting diversity and inclusion and offering a learning and team-focused environment. Total compensation and salary range: Our total rewards philosophy is centered around the whole person, including comprehensive health and financial benefits and life balance resources designed to support the passion, commitment, and energy that is vital to our team members. Xenium HR is committed to providing a competitive compensation package. The starting salary for this role ranges from $78,000-83,000/year based on skills/knowledge, years of experience, and ensuring pay equity within the organization. The hiring team will share more details regarding compensation based on your experience and location during the interview process. Benefits: Employer paid medical, dental, vision FSA for health & dependent care Life & Disability plans Employee Assistance program Wellness program 401k with match Profit Sharing program Paid time off Paid holidays of your choice Perks: Flexible work arrangement with autonomy and trust Caring leadership Quarterly massage ½ day Fridays in summer Tuition/educational assistance for undergraduate degrees Sabbatical and travel awards starting at 10 years Professional development book clubs and cultural awareness & appreciation conversations Regular training events Peer Recognition & Reward program Employee referral bonus Business referral bonus Monthly all-team meetings and team events Community service DEI and culture initiatives & teams Discounts on Stoller wine To learn more about the workplace culture at XeniumHR, view our video: .