Inside Sales & Customer Success Specialist

Remote | E-commerce | Inside Sales & Support | US Timezone (EST) About the Opportunity Our client is an e-commerce company specializing in home water filtration systems in the US market. They are expanding their remote international team and looking for an Inside Sales & Customer Success Specialist. This is a hybrid role combining sales ownership with customer support execution. The role structure is approximately 70% Sales and 30% Customer Support. The ideal candidate should have a strong sales mindset, experience with inbound and outbound communication, and confidence in closing deals independently. Why this role is unique: High Ownership: Handle warm inbound leads and drive revenue without cold spamming. Direct Impact: Build long-term customer relationships and directly influence customer lifetime value. Uncapped Earnings: High commission percentages tied directly to clear sales targets. Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions. What you will be doing: Sales & Revenue Generation Convert inbound inquiries into completed purchases through structured conversations. Conduct sales discussions focused on closing and objection handling. Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients. Execute upsell and cross-sell opportunities (upgrading systems and replacement filters). Conduct targeted outbound outreach to warm leads. Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM. Customer Support & Operations Respond to customer inquiries via phone, email, and live chat with high responsiveness. Process orders, refunds, replacements, and provide product consultations. Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues. Provide comprehensive pre-sale and post-sale support. Operations & Reporting Report daily on sales activity, conversion performance, and customer feedback. Maintain proper CRM tagging, segmentation, and interaction logging. Coordinate with internal CS, CRM, and marketing teams to optimize the sales funnel. What company looking for: 3+ years of proven experience in sales, revenue generation, and deal closing. Fluent American English (spoken and written) - this is a strict requirement with zero exceptions. Solid experience working with CRMs (Zoho CRM is highly preferred). High comfort level with both inbound and outbound sales calls. Strong objection handling, pricing discussion, and negotiation skills. Ability to work independently and consistently meet structured KPIs. Nice to Have: Experience in E-commerce (Shopify/Amazon ecosystems) or B2B sales. Familiarity with logistics and fulfillment platforms such as ShipStation. Experience with physical product sales (home improvement, appliances, etc.). Products & Market context: Products: Whole house water filtration systems, replacement filters, faucets, and components. Target Market: Primarily B2C, with an expanding B2B segment (plumbers, installers, resellers). Average Deal Sizes: $80–$300 for replacements/filters; $300–$600+ for full systems. Repeat Customer LTV: $1,200+. Location & Conditions 📍 Location: 100% Remote (Global, with a focus on LatAm, Europe). 🕒 Schedule: Monday – Friday, 8:00 AM – 6:00 PM EST (Fixed schedule). 💼 Contract Type: Contractor.