IT Support Contractor
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Location: Remote (Supporting West Coast Hours) OVERVIEW ABOUT THE ROLE We are currently seeking an IT Support Contractor for our Instacart IT Team! This position is a Remote role supporting the Pacific Standard Time Zone. This role will be responsible for providing stellar IT Support to our employees across our environment and office! This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company. ABOUT THE TEAM The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together we ensure that the Support experience across Instacart is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base. ABOUT THE JOB
- Provide IT Support to Instacart employees via remote support through our ticketing system
- Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
- Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
- Coordinating with our IT Logistics team to ship equipment to customers across the region making sure employees have the tools they need to do their job.
- Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
- Troubleshoot and Support macOS, ChromeOS, and Windows
- Become familiar with all aspects of our IT environment to help support, maintain, and scale it
- Assist in keeping our knowledge base and documentation up-to-date
ABOUT YOU
Minimum Qualifications
- You have at least 2 years of experience with helpdesk support and customer service
- You are familiar with macOS, Windows, and ChromeOS operating systems
- You are inclined to Google things you don’t know before asking someone
- You love technology and delivering great customer service
Preferred Qualifications
- You have 2-3 years of experience with helpdesk support and customer service
- You have a strong understanding of macOS, Windows, and ChromeOS operating systems
- You have a good understanding of AV systems (including Zoom and Hangouts)
- You have a friendly personality and love to teach others
- You are great at communicating with all types of people and personalities
Pay range dependent on location; $37-$50/hour