IT Workplace Engineer
Job Description & Summary The Opportunity You are part of PwC IT endpoint management team. Together with your team you are responsible for all IT end-user und IT endpoint related topics. In this role you support projects as SME, train our IT Service Desk and solve incidents- and problems in the IT endpoint area. Further you take over accountability for parts of services and smaller IT services. What you will be doing Together with your team, you run, maintain and develop our IT endpoint fleet You provide 2nd level support to our end-users You provide trainings to our 1st level support and create knowledge base articles You develop solutions to optimize our endpoint fleet You participate in projects and act as SME’s for several workplace related topics You ensure a state-of-the-art software and patch level for our laptops You create software packages and deliver them to our users You execute vulnerability management initiatives to keep our endpoint fleet secure You execute hygiene tasks to maintain a lean endpoint environment You take over responsibility for an IT Service or IT Service Components What we need from you You hold a Bachelor degree in Business Administration or Computer Science You have at least 3 years experience working in endpoint management with focus on Windows and iOS endpoints. You have at least 3 years experience on Microsoft Intune (MEM) or similar modern endpoint management platforms. You have 3 years experience working with PowerShell You have 1 year experience with Microsoft 365 Cloud PC environment or similar You have 1 year experience with working in Microsoft Entra Directory (Azure Active Directory) Microsoft Endpoint Administrator Associate (MD-102) Azure Fundamentals (AZ-900) Microsoft 365 Fundamentals (MS-900) PowerShell proficient You are fluent (written and spoken) in English. You have excellent communication and interpersonal skills. You have a strong positive, service-oriented attitude and team-working ability. What is nice to have: You have experience managing a Microsoft 365 Platform ITILv4/v5 Foundation #LI-BS1 #LI-Remote