Job Title: Experienced Customer Service Representative – Union Benefits Specialist (REMOTE WORK)
Job Description:
About careerzynith
At careerzynith, we're a rapidly growing organization that's passionate about providing top-notch benefits to labor unions, credit unions, and associations across California. With over 20,000 union associations under our belt, we're committed to delivering exceptional service and support to our members. As a Customer Service Representative – Union Benefits Specialist, you'll play a vital role in helping us achieve our mission.Job Summary
We're seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative – Union Benefits Specialist. As a key member of our team, you'll be responsible for educating union members about the benefits available to them through their affiliation. This is a unique opportunity to work with a dynamic organization that values growth, development, and financial success.About the Role
As a Customer Service Representative – Union Benefits Specialist, you'll be the primary point of contact for union members seeking information about available benefits. Your primary responsibilities will include:- Providing exceptional customer service to union members via phone, email, and chat
- Educating members about benefits available to them through their union affiliation
- Assisting members with enrollment and onboarding processes
- Addressing member inquiries and resolving issues in a timely and professional manner
- Collaborating with internal teams to ensure seamless delivery of benefits and services
- Meeting and exceeding sales targets (optional) by upselling and cross-selling benefits to interested members
Requirements for Consideration
To be considered for this exciting opportunity, you'll need to possess the following qualifications:- Flexibility to work a variety of shifts, including evenings and weekends
- Fluent in English (Bilingual in any language is a plus, but not required)
- Proven customer service experience, preferably in a call center or sales environment
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and meet sales targets (optional)
- High school diploma or equivalent required; degree in a related field preferred
Benefits and Perks
As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package that includes:- Health insurance reimbursement for all staff (upon qualification)
- Life insurance at no cost
- Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- UNION BENEFITS - Our staff also belong to a union which includes benefits
- Free college classes for all members
- Student Debt Reduction Program
- Scholarship access for members and their children
- Union provides life insurance (in addition to our company) for all members
- Roadside assistance for all members
- Identity Theft Protection for all members
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping our team members grow and develop their skills. As a Customer Service Representative – Union Benefits Specialist, you'll have access to:- Comprehensive training and onboarding programs
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional development
- Regular feedback and performance evaluations