Junior Implementation Consultant (Permanent Work from home)

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Junior Implementation Consultant (Permanent Work from home) to join our team in Manila. As a Junior Implementation Consultant, you will support the successful deployment of our Restaurant (K-Series) customers point-of-sales (POS) solutions. In this role, you will assist with system configuration, troubleshooting, network-related support, and post go-live activities to help customers achieve a smooth and successful implementation experience. Working at the intersection of technology and customer success, you will collaborate with cross-functional teams to deliver tailored POS solutions while managing implementation queues and supporting customer journeys. This role is ideal for someone who enjoys problem-solving, learning new technologies, and working in a high tech-touch, lower customer interaction environment. What you’ll be doing: Configure and implement POS solutions, leveraging automation tools and ChurnZero workflows to improve efficiency and streamline processes. Support Implementation Consultants by assisting with network setup, troubleshooting, and post go-live activities to ensure successful customer onboarding. Apply technical expertise to configure solutions, troubleshoot issues, and collaborate with internal teams on customer-specific requirements. Assist with customer training and create clear documentation to support product adoption and ongoing success. Partner with internal teams to maintain training resources and support product updates. Conduct testing and quality assurance activities to ensure implementations are reliable, functional, and meet customer requirements. What you need to bring: We're looking for a candidate who has experience with the following: Experience working within the POS technology industry, with strong knowledge of POS systems and related technologies. Strong project management skills, with the ability to manage multiple priorities and implementations simultaneously. Excellent communication, interpersonal, and stakeholder management skills. Strong problem-solving abilities, with a keen attention to detail and focus on delivering high-quality outcomes. Excellent time management and organizational skills, with the ability to work independently and achieve results. Proactive, self-starting mindset with a passion for identifying and improving processes. Knowledge of and experience within the hospitality industry is highly desirable. Our hiring process is very straightforward. The whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic! Be a changemaker You’ll enjoy: Genuine career opportunities in a company that’s creating new jobs every day; Work in a team large enough for growth but lean enough to make a real impact; Exposure to modern and proven technology; Ability to work and grow in a truly flexible environment; Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story. Plus benefits designed to keep you happy, healthy and fulfilled. Market-leading salary package Permanent work from home setup Coworking space available, if needed We follow the PH holidays! Benefits you can enjoy from day one: HMO for you and your 2 dependents (Maxicare) 15 Vacation leaves 10 Sick leaves Government Mandated Benefits Food Allowance of 1000PHP per month Work from Home Allowance of 1000PHP per month Health and wellness benefit of 7500PHP per year Free LinkedIn Learning License Free access to Mental Health support and coaching services Opportunity to grow your career in a company that values internal mobility Exciting online and in-person events hosted regularly by our Manila Culture Club Not yet convinced? For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book! We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.